Technical Customer Service Team Lead

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $120,000 - $150,000

Customer Support Manager Role

About the Job

We are seeking an experienced Customer Support Manager to lead our team of dedicated and knowledgeable Support Engineers. This role requires a strong background in technical skills such as distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating complex Java codebases.

Key Responsibilities
  • Manage a team of 10-12 Customer Support Engineers to provide high-quality support to our customer base.
  • Monitor and oversee Support quality and SLA adherence, including coaching, CSAT follow-up, and optimizations to ensure quality.
  • Ongoing individualized career development for team members.
  • Ensure successful execution of the customer support journey for customers.
  • Collaborate with fellow Sales, Product, and Engineering Managers to deliver high-quality customer service.
Requirements
  • Self-starter: Capable of working independently with minimal guidance due to time zone differences.
  • Ownership: Willing to take ownership to find solutions to problems.
  • Grit: Determined and driven to achieve success.
  • Collaborative: Able to work cross-functionally to drive alignment and success outcomes.
  • Curiosity: Desire to learn new technologies in a complex and challenging technical ecosystem.
Benefits

This role offers a range of benefits, including:

  • Prior experience working in a technical role.
  • Strong management skills with success in career development.
  • Highly focused on increasing customer satisfaction and retention.
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast-paced work environment.
  • Experience supporting Enterprise and SaaS applications in a 24x7 support environment.
  • Excellent written and verbal communication skills in English.
Work Environment

This role can be based in Singapore and offers a competitive total rewards package, including attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional employee experience. We believe that diversity of thought, perspective, background, and experience will enable us to own what we do, drive our success, and empower our employees to show up authentically.

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    3 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

    Job Title: Customer Service Team Lead Avoiding the causes of recurring customer complaints and ensuring their long-term resolution requires a strategic approach. We are seeking an experienced and proactive leader to develop, implement, and optimize our eCommerce subscription business's customer support operations. The ideal candidate will have outstanding...

  • Technical Support Team Lead

    6 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $90,000 - $105,000

    Job Title: Technical Support Team LeadAbout the Job:We are seeking a seasoned technical support leader to join our team. As a technical support team lead, you will be responsible for leading a team of technical support representatives and ensuring that they have the necessary resources and support to deliver exceptional customer service.Key...

  • Technical Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTeam Full time $60,000 - $80,000

    Job Overview:Technical Support Team LeadWe are seeking a highly skilled Technical Support Team Lead to lead and motivate our technical support team in providing exceptional service and solutions to our customers.Key Responsibilities:Lead and motivate the technical support team by providing performance feedback and coaching for members of the team with a...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,500,000

    Job Title: Customer Service Team LeadWe are seeking a highly skilled professional to oversee the delivery of exceptional customer service. The ideal candidate will possess excellent communication and leadership skills, with a proven track record of managing teams and driving customer satisfaction.Key Responsibilities:Develop and implement strategies to meet...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Monee Full time $104,000 - $130,878 per year

    Job DescriptionThe Customer Service Team Lead oversees and supports the customer service team to ensure high-quality service delivery. They manage daily operations, provide guidance and training, handle escalated issues, monitor performance metrics, and foster a positive team environment to enhance customer satisfaction and achieve business goals.Handle...

  • Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Indra Full time

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...

  • Technical Support Team Lead

    4 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱59,000 - ₱83,000

    Job SummaryWe are seeking a skilled Customer Service Manager to lead our technical support team. The successful candidate will be responsible for managing day-to-day activities, coaching team members, and engaging with internal and external customers.Key ResponsibilitiesManage the day-to-day activity of a growing technical support team.Coach and motivate...

  • Customer Support Team Lead

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000

    At TalentPop, we are seeking a Team Lead to motivate and elevate our customer support teams to deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.Conduct regular coaching sessions and offer personalized guidance to help team members...