Customer Support Team Lead

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000

At TalentPop, we are seeking a Team Lead to motivate and elevate our customer support teams to deliver exceptional service for e-commerce brands.

Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with knowledge of Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Technical Specifications
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

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