Customer Service Team Lead

22 hours ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱600,000 - ₱1,000,000

Are you a strategic leader looking to make a significant impact in customer service? We're seeking an exceptional team lead to join our organization.

Job Description

We are looking for a highly skilled and experienced customer service team lead to oversee the performance of our agents. The ideal candidate will have a strong background in leadership, e-commerce customer service, and be proficient in English both written and spoken.

The successful candidate will be responsible for monitoring key performance indicators, conducting coaching sessions, evaluating performance bi-annually, and promoting a positive and high-performance culture.

Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Tech Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

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