Global Customer Service Team Lead

4 days ago

Manila, National Capital Region, Philippines beBeeTeamLeader Full time ₱600,000 - ₱800,000
Job Description

As a Customer Service Consultant (Supervisory), you will be responsible for leading and supervising a team of BPO agents to achieve performance targets. Your role will involve providing coaching, guidance, and support to ensure individual and team success, monitoring daily operations to ensure service delivery standards are met, handling escalated customer concerns and resolving issues effectively, and collaborating with stakeholders to identify process improvements and enhance service delivery.

Responsibilities:
  • Lead and supervise BPO agents to achieve performance targets
  • Provide coaching, guidance, and support to ensure individual and team success
  • Monitor daily operations to ensure service delivery standards are met
  • Handle escalated customer concerns and resolve issues effectively
  • Collaborate with stakeholders to identify process improvements and enhance service delivery
Required Skills and Qualifications

Minimum 3 years' experience in BPO agent supervision is required. You should have a proven ability to lead, motivate, and develop high-performing teams. Strong communication and conflict resolution skills are also essential. Excellent attention to detail and organizational skills are required.

Benefits

This role offers a range of benefits, including competitive rewards, flexible work arrangements, opportunities for continuous learning and career advancement, and an inclusive team culture. You will be part of a team that values diversity and fosters an inclusive environment. Our company firmly believes that our strength lies in our people's diversity and talent.

About Us

Our company provides managed services to clients across various industries. We pride ourselves on our commitment to delivering high-quality services and fostering a positive work environment. We believe in celebrating our employees' unique contributions and promoting opportunities for growth and development.

  • Global Customer Support Team Lead

    7 days ago

    Manila, National Capital Region, Philippines beBeeleadership Full time ₱1,591,400

    Customer Support Leadership OpportunityWe are seeking an experienced Customer Support Supervisor to lead a team of highly motivated customer support professionals. As a key member of our organization, you will play a crucial role in ensuring we deliver an outstanding customer experience globally.Job Description:Team Leadership: Develop and lead a team of...

  • Team Lead, Contact Center

    1 week ago

    Manila, National Capital Region, Philippines Global payments Full time $60,000 - $100,000 per year

    Team Lead, Contact Center page is loaded Team Lead, Contact CenterApply locations Quezon City, Metro Manila, Philippines time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 13, days left to apply) job requisition id R0060902Every day, Global Payments makes it possible for millions of people to move money between buyers and...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead at TalentPop. We're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who balances people management with operational excellence, this role is for...

  • Customer Service Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Customer Service Team Lead

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

    Job Title: Customer Service Team Lead Avoiding the causes of recurring customer complaints and ensuring their long-term resolution requires a strategic approach. We are seeking an experienced and proactive leader to develop, implement, and optimize our eCommerce subscription business's customer support operations. The ideal candidate will have outstanding...

  • Credit Lead, Global

    1 week ago

    Manila, National Capital Region, Philippines Grace Global Operations Center Full time $60,000 - $80,000 per year

    Job Description:Reporting to the Global Credit and Collections Manager, the Credit Lead role is responsible for managing the credit assessment process of the organization globally, mitigating credit risk, and ensuring compliance with credit policies and procedures.Key Responsibilities:Support the development and implementation of global credit policies and...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,500,000

    Job Title: Customer Service Team LeadWe are seeking a highly skilled professional to oversee the delivery of exceptional customer service. The ideal candidate will possess excellent communication and leadership skills, with a proven track record of managing teams and driving customer satisfaction.Key Responsibilities:Develop and implement strategies to meet...

  • Customer Service Team Lead

    1 week ago

    Manila, National Capital Region, Philippines Monee Full time $104,000 - $130,878 per year

    Job DescriptionThe Customer Service Team Lead oversees and supports the customer service team to ensure high-quality service delivery. They manage daily operations, provide guidance and training, handle escalated issues, monitor performance metrics, and foster a positive team environment to enhance customer satisfaction and achieve business goals.Handle...

  • Customer Service Lead

    1 week ago

    Manila, National Capital Region, Philippines Coins Full time $90,000 - $120,000 per year

    We are seeking an experienced and strategic Customer Service Director to lead our global customer service organization. The ideal candidate will be responsible for developing and executing customer service strategies that drive customer satisfaction, loyalty, and operational excellence across all support channels.Key Responsibilities: Strategic...

  • Technical Services Lead

    5 days ago

    Manila, National Capital Region, Philippines Karofi Global Full time $70,000 - $120,000 per year

    Field Service LeaderWork Location: Manila, Philippines1. About KAROFIKarofi, the number 1 brand in the water purifier industry in Vietnam,is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top water...