Production Support Associate

3 days ago


Manila, National Capital Region, Philippines Satellite Office Full time

Production Support Associate

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A Production Support Associate?

Our awesome client, a leading company based in the US, is looking for Production Support Associate professionals to be part of their team.

We are looking for Production Support Associate professionals who can help us take our member experience to a new level

Role Description and Responsibilities

Duties & Responsibilities

  • Enrich sales orders and generate purchase orders in Oracle EBS
  • Direct day-to-day order processes, including timelines, quality, proof approvals, shipping, and tracking
  • Manage order scope changes including updating POs, sending revised artwork, and gaining client approval on changes
  • Ensure orders are turned over to Post Production Associates within 1 business day of order going into production
  • Communicate timely order status to the Account Manager, CSC, and/or client
  • Proactively manage order milestones and provide solutions to issues
  • Inform Supervisor of any potential issues with orders and workload
  • Reporting as required
  • Complete Art Tickets and value-added services

Required Skills and Qualifications

Experience Requirements

  • 3+ years in sales or supporting salespeople
  • 3+ years customer service management
  • 1+ years in merchandise industry
  • 4-year college degree preferred but not required
  • Experience with Oracle E-Business Suite preferred, but not required

Job Skills & Traits

  • Possess outstanding customer service skills to work with both internal and external clients
  • Must be a highly productive, self-starter with strong negotiation and problem-solving skills
  • Ability to multi-task and prioritize effectively while possessing excellent time management and organizational skills
  • Ability to partner with account management team members to support achievement of account objectives
  • Positive teamwork and collaboration skills with a proven ability to build strong relationships with customers
  • Ability to make sound decisions in the face of change or in situations of ambiguity
  • Excellent written, verbal, and interpersonal skills
  • Ability to understand documented processes and procedures and make decisions accordingly
  • Excellent problem-solving and project management skills
  • Strong computer skills with proficiency in MS Word, Excel, and Outlook

Others

  • Must be amenable to work at nighttime
  • Must be amenable to work in Pasig City
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