Contact Center Process Associate

3 weeks ago

Manila, National Capital Region, Philippines Capgemini Full time

Contact Center Process Associate role at Capgemini

Overview

Join to apply for the Contact Center Process Associate role at Capgemini.

Key Responsibilities
  • Respond to customer inquiries promptly and professionally via phone, email or chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide feedback on the efficiency of the customer service process.
  • Stay updated on product knowledge, promotions, and company policies.
Skills and Qualifications
  • Excellent English communication skills with customer centricity
  • Must have the ability to identify and resolve customer issues and complaints efficiently
  • Team player with a positive attitude
  • 1.5 years Customer Service experience, preferably in banking/cards LOB
  • College graduate
Work Set-up
  • Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
  • Willing to work Australian business hours
Job Description - Grade Specific

Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • IT Services and IT Consulting

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