Associate, HR Contact Center

15 hours ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time $40,000 - $80,000 per year

The
HR Contact Center
serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.

Responsibilities:

  • Processes basic to complex HR and benefits transactions and supports the auditing of information
  • Document calls and code as appropriate for reporting purposes
  • End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
  • Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
  • Utilizing knowledge management tools, educating employees on HR technologies
  • Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
  • Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)
  • Expert and skilled end user for Workday and other HR systems and tools
  • Manage transaction workflows in the assigned region
  • Respond to all employee verification requests and employment reference letters, etc.
  • Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
  • Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
  • Role may expand to include responsibilities for administration of additional HR processes

Qualifications:

  • 2+ years of related experience, preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment
  • 1 to 3 years of experience in a BPO environment
  • Must have a bachelor's degree
  • Open to fresh graduates with excellent communication skills
  • Amenable to work in a Hybrid set-up (3x a week onsite) and on a Night shift schedule.
  • Amenable to work on-site in Taguig.

  • Associate, HR Contact Center

    3 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.Responsibilities:Processes basic to complex HR and benefits transactions and supports the auditing of informationDocument calls...

  • HR Contact Center Supervisor

    15 hours ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time $104,000 - $130,878 per year

    We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...

  • Specialist, HR Contact Center

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis (9-month contract). The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to daily operations' smooth and efficient functioning.Responsibilities:Backlog Management: Review,...

  • Senior HR Contact Center Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeSupervisor Full time $60,000 - $80,000

    Job OverviewWe are seeking a dedicated and results-driven professional to lead a team within our HR Operations Tier I Contact Center. This role will be responsible for overseeing the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a positive employee experience.Key...

  • HR Contact Center Support Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱600,000 - ₱800,000

    Job Title: Specialist, HR Contact Center">We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis.The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to daily operations' smooth and efficient functioning.Key Responsibilities:Review,...

  • Contact Center Process Associate

    14 hours ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Job Description We are seeking a Contact Center Process Associate to serve as the first point of contact for our customers, delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries, resolving concerns, and providing timely, effective solutions.Key...

  • Contact Center Platform Engineer

    16 hours ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Job Title : Senior Contact Center Platform EngineerLocation :  Mandaluyong, Robinsons Cybergate Tower 2 1550Work Schedule : Hybrid,  2x RTOShift Schedule:  Shifting Schedule Position Type: 6 Months ContractJob DescriptionDesired Qualifications :Expertise in both Cloud/Automation and Infrastructure/Security specializations.Professional certifications such...

  • Senior Contact Center Platform Engineer

    15 hours ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time $90,000 - $120,000 per year

    We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

  • Trainer, Contact Center

    15 hours ago

    Manila, National Capital Region, Philippines Royal Caribbean International Full time $40,000 - $60,000 per year

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Manages the onboarding process of new employees into the company and/or department, by facilitating a robust new hire training program, ensuring a smooth and efficient transition into the contact centers operations. New hire training programs may be up to 15 weeks at a time. Research, and recommends facilitation...

  • Contact Center Trainer

    3 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Contact Center Trainer (Banking LOB) role at CapgeminiJob DescriptionThe Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively,...