Retail Operations Director

3 days ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱6,000,000 - ₱8,000,000
Job Description

We seek a seasoned Operations Director to oversee daily operations, ensuring exceptional customer experiences and driving business growth in our retail environment. This role involves managing tenant relationships, supporting facilities management, security, housekeeping, and sustainability initiatives.

Main Responsibilities
  • Collaborate with the Deputy General Manager to develop, implement, and evaluate overall objectives, strategies, and initiatives.
  • Monitor operational performance and suggest improvements to enhance efficiency.
Mall Operations Management
  • Oversee day-to-day operations across Engineering & Maintenance, Security, Housekeeping, Marketing Initiatives, CSR, and Sustainability.
  • Conduct regular inspections to ensure safety, cleanliness, and compliance.
  • Facilitate merchant orientations and foster strong merchant relationships.
  • Monitor cost-saving and sustainability initiatives.
  • Ensure timely renewals of permits, licenses, and regulatory requirements.
People Leadership
  • SUPERVISE, coach, and mentor Associates and Associate Managers.
  • PROMOTE employee engagement, provide performance feedback, and recognition.
  • Assist in onboarding, training, and career development of subordinates.
Stakeholder Management
  • Act as liaison with executive management, merchants, government partners, and customers.
  • Ensure smooth handling of disputes, incidents, and media relations.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Engineering, or related field.
  • At least 6 years of experience in Operations Management within retail or property management.
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio) and ERP systems (SAP/Oracle).
  • Strong communication, negotiation, presentation, and facilitation skills.
  • Skilled in project management, planning, people leadership, and problem-solving.
  • Solid understanding of financial and business operations.
  • Strategic, results-driven, process-oriented, and adaptable to complex challenges.

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