Branch Officer-in-Charge

2 weeks ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱350,000 - ₱550,000 per year

Key Responsibilities:

Client and Service Coordination:

  • Handle client inquiries from the Facebook channel and address concerns in a professional manner.

  • Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).

  • Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.

  • Prepare the daily car route for the next day's cleaning service and update the daily cleaner's schedule as needed.

  • Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.

  • Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

· Administration and Reporting:

  • Post payments according to the cleaner's payment report and update B2C receivables accordingly.

  • Maintain a database for existing and new B2C clients (EZY and Housemaid).

  • Inventory and track housekeeping items to ensure adequate supply levels.

  • Issue equipment and uniforms for newly joined housekeeping personnel.

  • Ensure the confidentiality and security of company files, records, and filing systems.

  • Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping and Training:

  • Conduct housekeeping training sessions as scheduled to maintain high service standards.

  • Interview and provide contract orientation for new cleaners and housemaids.

  • Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations and Support:

  • Handle client complaints professionally and escalate them when necessary.

  • Collaborate with the marketing team for any related concerns and support in promotional activities.

Miscellaneous Duties:

  • Operate office equipment such as printers, fax machines, and copiers as needed.

  • Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.

  • Perform other tasks as assigned by management.

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