Support Manager

5 days ago


Makati City, National Capital Region, Philippines Avaloq Full time
Support Manager - Makati City  Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

 Job Description

The Support Manager is responsible for providing first-level support for the company's internal tools, including issue triaging, troubleshooting, and user enablement. A key aspect of the role is managing access control for both internal and external users, ensuring that permission requests are handled efficiently and securely.

In addition, the role includes responsibility for executing regular housekeeping activities aligned with audit policies and compliance procedures, maintaining the integrity and security of systems. The Support Manager also oversees the global OnCall support rotation, ensuring reliable, around-the-clock coverage for critical systems.

This position follows a hybrid work arrangement (2 days per week in-office) and a shift schedule to support the Zurich time zone. The Support Manager may also be assigned a customer



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