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IT Operations Engineer

4 weeks ago

Taguig, National Capital Region, Philippines Unicapital Full time
Overview

IT Operations Engineer

The IT Operations Engineer will be responsible for managing and maintaining the organization's IT infrastructure, ensuring system reliability, security, and efficiency. This role will provide first-level support for hardware, network, systems, and applications while also assisting in deployments, troubleshooting, and security patching. The engineer will play a key role in supporting digital transformation initiatives and optimizing IT operations.

Responsibilities
  • 1. IT Support & Troubleshooting
  • · Provide first-level support for hardware, software, network, and system-related issues.
  • · Diagnose and resolve technical issues related to applications, servers, and network infrastructure.
  • · Escalate complex issues to senior IT personnel or vendors when necessary.
  • 2. System & Application Management
  • · Assist in the deployment, configuration, and maintenance of applications across development, staging, and production environments.
  • · Apply security patches, updates, and bug fixes to applications and systems as needed.
  • · Ensure backup and disaster recovery processes are in place and tested regularly.
  • 3. Network & Security Administration
  • · Monitor and maintain network performance, ensuring minimal downtime.
  • · Assist in firewall, VPN, and access control management to enhance security.
  • · Implement best practices for data security, compliance, and risk mitigation.
  • 4. IT Operations & Automation
  • · Support infrastructure automation using scripting (PowerShell, Bash, or Python).
  • · Optimize system performance and proactively address potential issues.
  • · Maintain and monitor IT systems using logging, alerting, and monitoring tools.
  • · Work with IT Head to support digital transformation initiatives and IT modernization efforts.
  • · Assist in evaluating, testing, and integrating new technologies to improve efficiency.
  • · Provide input on IT policies, procedures, and best practices.
Qualifications

Education and Experience:

· Degree qualification or equivalent in a relevant computer science discipline

· Minimum 2 years of solid experience in IT operations

Technical Expertise:

  • Strong knowledge of Windows and Linux system administration.
  • Experience with network troubleshooting (DNS, DHCP, VPN, VLANs, firewalls).
  • Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.
  • Understanding of IT security best practices (patching, endpoint protection, access controls).

IT Tools & Automation:

  • Hands-on experience with IT monitoring tools (Nagios, Zabbix, ELK, or equivalent).
  • Basic scripting skills in PowerShell, Bash, or Python to automate tasks.
  • Experience with CI/CD pipelines or DevOps practices is a plus.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and teamwork skills to collaborate with stakeholders.
  • Ability to adapt to new technologies and continuously improve IT processes.

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