Call Captioning Associate

2 weeks ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time

We are seeking for a customer service representative position located in Cebu. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing

  • Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
  • Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve the customer experience and providing feedback to management

What we're looking for
  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication skills
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