Call Center Team Leadership Opportunity

2 hours ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000
Job Summary

We are seeking a skilled Team Leader to oversee the day-to-day supervision of a group of call center associates.

The successful candidate will be responsible for monitoring work and attendance, coaching direct reports on performance, and identifying areas for improvement.

Key Responsibilities
  • Supervise a team of call center associates and monitor their work and attendance in accordance with organizational policy and legal requirements.
  • Coach direct reports on their performance and provide regular feedback to ensure performance metrics are achieved.
  • Identify performance-related issues and develop action plans to improve employee performance.
  • Ensure service delivery meets contractual Key Performance Indicator (KPI) expectations and financial objectives.
  • Communicate expectations clearly to employees and provide timely updates on progress.
Qualifications and Requirements
  • Associate's degree in a related field or equivalent experience preferred.
  • Highly motivated individual with strong leadership skills and ability to coach team members.
  • Ability to work well under pressure, prioritize tasks, and meet deadlines.
  • Strong communication and interpersonal skills, both written and verbal.
  • Ability to mentor, coach, and provide direction to a team of employees.
  • Willingness to work a flexible schedule and adapt to changing priorities.
Benefits

This is a full-time position offering opportunities for career growth and professional development.

The ideal candidate will have at least 1 year of experience as a Team Leader and a strong track record of success in leadership roles.

Working Conditions

This role is based onsite in Cebu and requires flexibility to work in a fast-paced environment.

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