Healthcare Frontdesk Associate

2 weeks ago

Cebu City, Central Visayas, Philippines Tahche Careers Full time

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a work-from-the-office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:
  • Receive incoming calls from customers and assist them with their needs
  • Assist in setting appointments for patients and double-check appointment confirmation
  • Gather information related to customers' concerns and provide appropriate resolution
  • Open and maintain customer accounts by updating account information
  • Escalate customer concerns that are critical or require immediate resolution beyond agent capability
  • Process orders and label faxes received electronically
  • Call patients to update them on their upcoming scheduled procedures, including clinical preparations
QUALIFICATIONS:
  • At least 1 year of BPO experience in a healthcare insurance account
  • Experience in radiology accounts/digital imaging centers is a plus
  • Experience with appointment scheduling and back office operations is a plus
  • Familiarity with CPT, ICD/ICD10, and DX codes
  • Training or certification in HIPAA
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