Healthcare Frontdesk Associate

3 weeks ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a work-from-the-office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Receive incoming calls from customers and assist them with their needs
  • Assist in setting appointments for patients and double-check appointment confirmation
  • Gathers information related to customers' concerns and provides appropriate resolution
  • Open and maintain customer accounts by updating account information
  • Escalate customer concerns that are critical or require immediate resolution beyond agent capability
  • Process orders and label faxes received electronically
  • Call patients to update them on their upcoming scheduled procedures, including clinical preparations

QUALIFICATIONS:

  • With BPO experience of at least 1 year in a healthcare insurance account
  • Experience in radiology accounts/digital imaging centers is a plus
  • Experienced with appointment scheduling and the back office is a plus
  • Must be familiar with CPT, ICD/ICD10, and DX codes
  • Trained/certified in HIPAA
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