Level 2
3 days ago
Employer: MSP company based in USA
Remote Work Setup
Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time (May still vary)
Responsibilities include but are not limited to the following:
- Manage, deploy, and support network infrastructure with a focus on uptime and meeting clients business objectives.
- Performing audits of IT infrastructure and creating solutions with our project managers to be implemented, which support the long-term and short-term goals of our clients.
- Supporting Servers and workstations, NAS devices, firewalls, router installs and configurations, and remote access solutions.
- Implement and maintain archives, backup & and disaster recovery systems.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems in a timely manner.
- Function collaboratively as part of a fast-paced, customer-oriented team with the ability to perform independently and escalate service issues when needed effectively.
- Responsible for timely and accurate documentation and knowledge transfer with occasional end-user training.
- Develop in-depth knowledge of the service catalog and how it relates to customers needs
- Proactively escalate complex issues to L3 Technicians, appropriate specialists, or vendors, providing detailed documentation.
- Build strong relationships with clients, establishing trust and clear communication channels.
- Continuing Education Always reviewing and growing relevant knowledge
Qualifications/Skills required:
- 3-5 years of experience building, administering and deploying network infrastructures in a Windows environment. Mac and Linux knowledge is a plus.
- Live versions of Microsoft Server experience a plus
- Working knowledge of Active Directory permissions, groups, and administration.
- Firewall experience with ACLs, NAT and VPN ideal.
- Support, set up, and configure Windows 10/11-based workstations.
- Experience with end-to-end Microsoft Office 365 deployments.
- Strong knowledge of network protocols, TCP/IP, DHCP, and DNS.
- Duties may require being on call periodically and working outside normal working hours (Overtime paid during the occasional evening and weekend work).
- Additional skills with Azure, Virtualization, and remote access are a plus.
- Knowledge of VoIP systems and telephony is desired.
- Curiosity and the desire to learn new technologies.
- Effective communicator, both verbal and written.
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