Mid-Senior Level Cloud Support Expert

3 days ago


Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

We are seeking a highly experienced Mid-Senior Level Cloud Support Expert to join our team at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our team, you will be responsible for providing expert-level support for our cloud-based platforms and services.

Responsibilities:
  • Provide expert-level support for our cloud-based platforms and services.
  • Maintain the availability of the platform and drive its improvements as a Level 2 engineer in a 24/7 support team.
  • Possess strong Azure competencies, with exposure to other cloud providers as a plus.
  • Collaborate with the Security Team, maintaining a strong 'shift left' security approach.
  • Utilize deployment automation for both application and infrastructure deployment.
  • Maintain and ensure the functionality of TITAN, an origination platform, handling incidents per client commitments.
  • Work shift schedules to meet 24/7 support requirements.
  • Create Post-Incident Reviews and Root Cause Analyses following major incident resolutions.
  • Implement changes and releases in collaboration with teams like DevOps, Development, and Data.
  • Use monitoring systems to proactively identify areas for improvement and ensure efficient capacity management.
Skills:
  • Expertise in .NET6 and .NET8.
  • Proficient with Azure DevOps (Pipelines, Service Connections, etc.).
  • Skilled in Terraform, including multi-provider projects.
  • Strong understanding of Agile SDLC, test automation, and deployment tools.
  • Knowledge of Entra ID (Premium P2 features).
  • Proficient with Packer.
  • Strong Cloud Networking skills, including hub & spoke, private endpoints, and L4 filtering.
  • Advanced knowledge of Azure DNS and multi-subscription environments.
  • Experience with AKS private clusters and Azure Policies.
  • Strong understanding of Azure IaaS/PaaS offerings.


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