Entry-Level IT Professional

5 days ago


Manila, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

Job Summary:

We are seeking a Help Desk Analyst to join our technical support team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and helping them resolve technical issues related to our applications and infrastructure services.

Main Responsibilities:

  • Respond to client inquiries via phone calls and emails in a timely manner.
  • Manage client incidents using an online case management tool and accurately document all interactions.
  • Perform basic troubleshooting to diagnose root cause and resolve technical issues efficiently.
  • Test solutions to ensure effectiveness and escalate complex issues to higher-level support teams as needed.
  • Maintain clear communication with clients throughout the issue resolution process.

Required Skills and Qualifications:

  • 1-2 years of experience in technical support or customer service.
  • Strong call and email handling skills.
  • Ability to learn and adapt quickly to new technologies and systems.
  • Fluency in English language is required.

Preferred Skills and Qualifications:

  • Experience working with business software applications.
  • Basic knowledge of network protocols and operating systems.
  • Critical thinking and problem-solving skills.
  • Ability to work in a global, multicultural environment.


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