Entry-Level IT Professional
5 days ago
Job Summary:
We are seeking a Help Desk Analyst to join our technical support team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and helping them resolve technical issues related to our applications and infrastructure services.
Main Responsibilities:
- Respond to client inquiries via phone calls and emails in a timely manner.
- Manage client incidents using an online case management tool and accurately document all interactions.
- Perform basic troubleshooting to diagnose root cause and resolve technical issues efficiently.
- Test solutions to ensure effectiveness and escalate complex issues to higher-level support teams as needed.
- Maintain clear communication with clients throughout the issue resolution process.
Required Skills and Qualifications:
- 1-2 years of experience in technical support or customer service.
- Strong call and email handling skills.
- Ability to learn and adapt quickly to new technologies and systems.
- Fluency in English language is required.
Preferred Skills and Qualifications:
- Experience working with business software applications.
- Basic knowledge of network protocols and operating systems.
- Critical thinking and problem-solving skills.
- Ability to work in a global, multicultural environment.
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