IT Support Engineer Level 2 Specialist
3 days ago
About Us
At Techno Global Team, we pride ourselves on being a dynamic and growth-oriented company. We're committed to delivering exceptional technical support to our MSP partners and their clients.
We believe in fostering a culture of continuous learning and professional growth, where our employees can refine their technical expertise and gain exposure to cutting-edge technologies.
Your Role
As an IT Support Engineer Level 2, you'll be responsible for providing comprehensive technical support to our clients. You'll work independently and collaboratively to troubleshoot complex IT issues, ensure timely resolution of tickets, and proactively monitor systems to prevent potential problems.
Key Responsibilities
- Incident Management and Ticket Resolutions
- Address issues and service requests that relate to all technology, including workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, software, and general administration tasks.
- Monitoring and Management of System Alerts
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
- Communication with Customers
- Documentation and Knowledge Sharing
What You'll Bring In
- Proven experience as an IT Support Engineer or similar technical support role for more than 3 years.
- Familiarity with IT monitoring tools and incident management systems.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- Expertise in Active Directory Administration, Microsoft O365, BrightGauge, ITGlue, AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administration.
- Amenable to work on-site: multiple shift schedules available (Night).
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