Outbound Telemarketing Officer

2 weeks ago

Bulacan, Philippines MicroSourcing Full time

Overview

Position: Outbound Telemarketing Officer (Intermediate) – Remote – Dayshift

Client: MicroSourcing

Location: Harton Corporate Center, Baclaran, Paranaque

Work setup & shift: Work From Home | Dayshift

What You'll Do
  • As an Outbound Telemarketing Officer, you will play a key role in securing appointments for our clients. Your primary responsibility will be to engage potential customers through outbound calls, understand their needs, and effectively present relevant products and services.
  • Maintain an accurate customer database, follow up with prospects, and collaborate with internal teams to refine strategies.
  • Strive to exceed targets, build strong client relationships, and contribute to the sales and marketing strategy.
Responsibilities
  • Assist in training and mentoring new team members as needed
  • Contribute to a positive and collaborative team environment
  • Conduct outbound calls to nurture leads and book appointments
  • Engage with prospects to understand their business needs and recommend suitable solutions
  • Handle objections professionally and negotiate to close sales
  • Follow up on leads and manage the sales pipeline to exceed conversion targets
  • Maintain accurate and up-to-date records in the customer database (CRM)
  • Track and report on call outcomes, pipeline progress, and performance metrics
  • Work closely with marketing and sales teams to optimize outreach strategies
  • Provide feedback on call scripts and market trends to improve conversion rates
  • Adapt to various industries and client needs to maximise lead quality
  • Deliver outstanding customer service to build trust and long-term relationships
  • Communicate with prospects professionally and persuasively to establish rapport
  • Ensure compliance with data privacy regulations and telemarketing best practices
  • Stay informed on industry trends and client offerings for tailored conversations
What You Need
  • Relevant experience in telemarketing, outbound sales, or a similar role
  • Understanding of sales processes and methodologies
  • Knowledge of telemarketing regulations and data privacy compliance
  • Strong verbal communication and interpersonal skills
  • Comfortable making cold calls and conducting sales conversations
  • Ability to work both independently and as part of a team
  • Proficiency in Microsoft Office Suite and CRM software
  • Adaptability and the ability to learn about different industries quickly
  • High level of motivation, energy, and a results-driven mindset
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing believes that our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate your authentic self and value every contribution to our collective success.

Join us in celebrating YOU and your 100%

For more information, visit

Notes

Terms & conditions apply.

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