Ops Lead, Dispute Collections Services

Who We Are Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level. Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include Liquid Death, Amy’s, and Laird Superfoods. Ops Lead – Dispute Collections Services As a Team Lead, you will be guiding a small, focused team of Dispute Resolution Specialists, helping them navigate distributor and retailer portals, resolve disputes efficiently, and grow in their roles. You’ll play a hands‑on part in keeping operations running smoothly while supporting team development. What You’ll Do Coach and mentor your team, helping them tackle disputes and build confidence in their work. Foster a positive, collaborative environment where everyone understands the shared goals and feels supported. Help onboard new team members and provide guidance as they get up to speed. Share your knowledge and provide opportunities for team members to grow professionally. Make sure tasks are completed accurately and timely within reason. Help ensure team alignment on initiatives and process improvement. Help refine how the team works, making processes easier and more efficient. Keep an eye on dispute timelines and help ensure everything stays on track. Suggest improvements to make dispute resolution smoother for clients. Personally manage minor or low‑activity accounts directly, keeping things moving efficiently. Step in to help the team during busy periods or for tricky disputes. Review work for accuracy and provide guidance where needed. Stay in regular contact with DCS manager and meet regularly to provide updates, discuss priorities, and ensure team alignment with broader goals. Meet with team regularly to review and discuss bottlenecks they’re facing. Success Criteria At least 2 years of management experience, including leading and developing teams. At least 2 years of direct experience in dispute collections, with a solid understanding of deduction resolution processes. Deduction and dispute collections expertise in the context of trade promotion management is required. Proven experience working with TPM software and CPG industry workflows. SaaS startup experience is a plus. Strong operational mindset with the ability to monitor metrics, audit processes, and drive efficiency. Experience working cross‑functionally and building trust with both internal teams and clients. Excellent oral and written communication skills, with the ability to explain complex issues clearly. A hands‑on leadership style: willing to roll up your sleeves and model high standards for your team. Familiarity with SaaS tools, including G‑Suite, Excel, and project management software. Comfort working in a fast‑changing environment, with the flexibility to adapt and improve as the business evolves. Benefits & Perks Healthcare Reimbursement Weekly $10 USD Meal Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal Monthly $10 USD Wellness Reimbursement - Physical wellness, mental wellness, learning & development - we’ve got you One‑time $200 USD Remote Work Stipend - Purchase items for your remote workspace Remote‑first workplace with flexibility and stipend for office setup. Flexible paid time off and a culture that turns certain holidays into 4‑day weekends. Our Values – The Vividly Code Kind Ambition – Ambitious but kind, pushing boundaries with empathy. Keep it Real – Honest, transparent, and authentic. Customer Love – The customer at the heart of every decision. Own It – Taking responsibility and finding solutions. Urgency Wins – Purpose and speed to deliver value. Pull Together – Alignment over consensus, working together to fix issues. Important – Application Security Vividly will never request sensitive personal information such as social security numbers or bank account details during the application or interview process. If an offer is extended, we request such information at onboarding. Please be alert to unsolicited text messages or emails from unknown domains. #J-18808-Ljbffr