CUSTOMER EXPERIENCE LEAD

21 hours ago


Mabalacat, Philippines Hammerjack Pty Ltd Full time

Overview

Make your next big career move by applying as KMC Solutions next CUSTOMER EXPERIENCE LEAD

The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility's show readiness and give exceptional customer experience.

Benefits
  • You\'ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC\'s exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
The main responsibilities of a CUSTOMER EXPERIENCE LEAD include: FRONT DESK MANAGEMENT
  • Providing support on the reception/front desk through:
  • Answering and disperses calls and inquiries
  • Welcoming / receiving applicants, visitors, and clients of the Company
  • Responding /addressing tenant concerns and walk-in inquiries
  • Handling daily incoming and outgoing mail
  • Receiving, distributing, and filing incoming letters, billings, invoices, documents and/or other communications
  • Managing the front office daily
  • Assisting photocopy, printing, scanning client request
  • Gate pass/work permit processing
  • Preparing and accomplishing errand form
  • Monitoring the cleanliness in the concessionaire area
  • Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
  • Lead representative in the workplace
  • Conference room reservation assistance
  • Reporting and coordinating any workplace issues and ensuring job completion
  • Providing effective solutions to problems/issues arising
  • Providing administrative support to members
  • Providing unmatched customer experience
  • Building strong relationships with members
  • Enforcing company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
  • Attending ticket requests
  • Ensuring no ticket SLA breach
  • Assisting in Check releasing
  • Assisting office walk tours with prospective clients and marketing events
  • Offering and serving refreshments to the Client
  • Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
  • Coordinating with the vendor for any Client request below 20K
  • Ensuring furniture and fixture asset tags are intact and complete in inventory
  • Conducting Energy Conservation initiatives
  • Distributing monthly treats
  • Following operational processes and procedures
  • Enforcing house rules and security policy
  • Attending and handling site concerns
  • Organizing Site lead\'s monthly meeting
  • Ensuring that all permits are posted and updated
  • Ensuring email blasts and circular memos from the building are cascaded accordingly
  • Ensuring all trackers are accurate and updated
  • Ensuring that onsite storage is clean and organized
  • Petty Cash Management
  • Monitoring Site expenses
  • Management of Utility personnel
  • Ensuring that the assigned tasks of the utility personnel are performed and/or accomplished
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
  • Ensuring Office Show-readiness, cleanliness and maintenance
  • Working on day-to-day issues with facilities and building admin
  • Conducting weekly facilities walkthroughs to address current and urgent issues
  • Has the Ability to foresee site issues and members needs
  • Coordinating facilities/building issues
  • Setting Quarterly coordination meetings with Building Admin
  • Attending punch listing with projects and contractor
LEADERSHIP
  • Responsible for managing a small team
  • Keeping the team motivated, and guiding team members
  • Keeping team focused and on track for the immediate tasks/projects
  • Monitoring the team\'s performance
  • Handling minor or small-scale work assignments/projects
  • Handling minor, unforeseen issues
  • Providing immediate resolution
Qualifications
  • To apply, you must be an expert on the following requirements:
  • Business Administration, BS HRM, BS Tourism, or any similar courses
  • At least 3 years of work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Strong Facilities Management
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites
#J-18808-Ljbffr

  • Mabalacat, Philippines Trafilea Full time

    About Trafilea Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly...

  • NetSuite Delivery Lead

    17 hours ago


    Mabalacat, Philippines Atticus Advisory Solutions Inc Full time

    Overview This is a full-time remote role for a NetSuite Delivery Lead. As a Delivery Lead, you will be responsible for providing expert guidance and support for NetSuite implementation and optimization projects as the leader over the team. You are directly responsible for the successful delivery of projects. Your day-to-day tasks will include conducting...


  • Mabalacat, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Location: Clark, Pampanga, Philippines Work Arrangement: Onsite (Clark) Do you have a strong background in quality assurance and leadership? Join our team as a QA Team Lead and help drive operational excellence in customer experience. Responsibilities:Monitor and evaluate the quality of inbound/outbound calls and other customer interactions (e.g., email,...

  • customer service

    4 days ago


    Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱240,000 - ₱300,000 per year

    They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.As a Manufacturing...

  • Service Team Lead I

    2 days ago


    Mabalacat, Central Luzon, Philippines Uber Full time ₱1,200,000 - ₱3,600,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...


  • Mabalacat, Philippines GE Vernova Full time

    Join to apply for the Lead Account Sales Specialist role at GE Vernova Join to apply for the Lead Account Sales Specialist role at GE Vernova Job Description SummaryThe Power Transmission (PT) Account Sales owns the accountability of order intake and margin for both Products and Services for GEV Grid Solutions Power Transmission business in given...


  • Mabalacat, Central Luzon, Philippines Uber Full time ₱2,000,000 - ₱2,500,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...


  • Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time

    Overview Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in-flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport...


  • Mabalacat, Philippines Cebu Pacific Air Full time

    Overview Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and in-flight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport...


  • Mabalacat, Philippines BruntWork Full time

    Join to apply for the Lead Generation Specialist - (ZR_23256_JOB) role at BruntWork . 5 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. This is a remote position. Schedule 10 hours/week Monday and Wednesday, 9am to 12pm Miami time; one day will extend to 9am to 1pm to cover 10 hours per week Client...