Service Team Lead I

2 days ago


Mabalacat, Central Luzon, Philippines Uber Full time ₱1,200,000 - ₱3,600,000 per year

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

As a Team Lead managing the Global MATO team, you will support, operate, scale and improve Community Operations with a heavy focus on performance & people management through data analytics and leading a team of individuals to deliver stellar outcomes. Employing continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing partner relationships across the larger business to set the right expectations and deliver on them.

The ideal candidate for this role should have strong interpersonal skills, be excellent at time management, results-oriented, and driven to manage change and performance consistently. This role also requires the candidate to work well under pressure and on their own with minimal supervision.

Your Impact in Role:

  • Manage performance and get results: Analyze, strategize, implement action items, and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
  • Lead, coach, mentor, and empower people: Coach your team members, develop your own people, guide them, and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
  • Build and maintain partner relationships: Interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
  • Drive accountability on policies, house rules and other guidelines: Reinforce compliance with company policies such as house rules, attendance policies, and PIP guidelines. You will ensure that you and your team members do the right thing each time, even if it means doing the difficult things.
  • Lead improvements on support logic and processes: Review, manage and proactively suggest improvements to current policies and processes to ultimately win our employees, customers and partners over.

Basic Qualifications

  • Proficiency in MS and Google Applications
  • Communication: Proficiency, pronunciation, active listening, spoken English / understanding, vocabulary, and grammar
  • Change Management: Flexible and adaptable to handle changes of the business
  • Conflict Management: Knows how to handle internal and external conflicts while ensuring that they remain professional
  • Stakeholder Management: Can facilitate, drive meetings with partners and stay on top of new information to pass along to the team; can communicate the why" behind information.
  • Basic project Management Skills
  • 2+ years of experience in People Management

Preferred Qualifications

  • Project Management: Should have a basic understanding of Queue mitigation concepts such as Out of Office Shrink and predicting output based on TPH. Should display deductive thinking and be familiar with concepts such as Pareto thinking".


  • Mabalacat, Central Luzon, Philippines Uber Full time ₱2,000,000 - ₱2,500,000 per year

    #Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the Team Community...


  • Mabalacat, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Location: Clark, Pampanga, Philippines Work Arrangement: Onsite (Clark) Do you have a strong background in quality assurance and leadership? Join our team as a QA Team Lead and help drive operational excellence in customer experience. Responsibilities:Monitor and evaluate the quality of inbound/outbound calls and other customer interactions (e.g., email,...

  • HR Business Partner I

    4 weeks ago


    Mabalacat, Central Luzon, Philippines CAE Inc Full time

    HR Business Partner I page is loaded## HR Business Partner Ilocations: Mabalacattime type: Full timeposted on: Posted Todayjob requisition id: **About This Role** **Duties and Responsibilities:**1. Serve as a trusted coach and advisor, guiding leaders through challenges and instigating change within their teams2. Develop a real strategic partnership in...

  • Team Manager

    4 weeks ago


    Mabalacat, Central Luzon, Philippines Sutherland Full time

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...


  • Mabalacat, Central Luzon, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide and drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided...

  • Commis I

    2 days ago


    Mabalacat, Central Luzon, Philippines Marriott International Full time ₱200,000 - ₱250,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationClark Marriott Hotel, 5398 Manuel A Roxas Highway, Mabalacat, Philippines, Philippines, 2023ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYPrepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters....

  • customer service

    4 days ago


    Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱240,000 - ₱300,000 per year

    They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.As a Manufacturing...


  • Mabalacat, Central Luzon, Philippines CAE Full time $90,000 - $120,000 per year

    À propos de ce posteDuties and Responsibilities:Serve as a trusted coach and advisor, guiding leaders through challenges and instigating change within their teamsDevelop a real strategic partnership in assisting managers/leaders in their daily people matters and key initiativesDirect actions towards key stakeholders regarding disciplinary measures such as...

  • Sales Supervisor

    4 days ago


    Mabalacat, Central Luzon, Philippines Waltermart Supermarket, Incorporated Full time ₱25,000 - ₱50,000 per year

    I. Job SummaryThis role builds great relationship with the customers by constantly providing them with adequate information on products and services.II. Duties and ResponsibilitiesRecognizes business opportunities by identifying potential accounts and evaluating their position in the industry.Maintains relationships with clients by providing support...

  • Account Officer I

    4 days ago


    Mabalacat, Central Luzon, Philippines Omniworx Inc., Full time ₱290,400 per year

    Position Summary:The support service personnel shall provide assistance and support to the New Business Ventures function of the Office of the President & CEO in the preparation and implementation of plans and programs intended to ensure the prompt and easy entry and registration of business locators, as well as support the smooth and seamless operation of...