Coach, Inbound Sales

6 days ago


Southern Manila District, Philippines Royal Caribbean International Full time

Position Summary

Responsible for conducting orientation to new Cruise Consultants and introduces them to the inbound sales process. Develop individual coaching plans and provide resources and assistance. Inbound Sales coach is to determine training needs by observing the Shoreside Butler team; observe sales and service approach, guest encounters, study and report on target KPIs, and conferring with Consumer Sales Leadership Team. Sales coach is to develop performance improvement plans when needed with a focus on an optimized consumer sales model. Inbound Sales coach is to make support readily available and integrate team support in routine job functions.

Essential Duties and Responsibilities
  • Coach each Shoreside Butler individually to assess their sales and service ability needs in order to maximize lead conversion rate and ability to manage their calls effectively
  • Design and develop training, KPIs and reporting, as well as coaching infrastructure to create a training focused culture that is consistent across the team
  • Ensure all staff receives ongoing sales and product/system trainings related to department KPIs and provides constant follow up thereafter
  • Evaluate skill sets and knowledge of the Shoreside Butler team; provide feedback and documentation to management
  • Communicate and interact effectively with decision makers, at all levels internally and externally
  • Adhere to all company policies, procedures and business ethics codes
  • Other duties as assigned by supervisor
Qualifications, Knowledge, & Skills
  • Strong knowledge of the sales processes
  • Ability to engage and connect with each team member
  • Ability to multi task effectively and ensure that all tasks are completed with full certainty and accuracy
  • Excellent customer service skills to assist and handle guest escalations
  • Ability to motivate a team to specified targets
  • Ability to read and understand various reports and analyze team member performance across the different KPIs set forth by management
  • Ability to effectively coach and remediate team members whom are not meeting targets and/or KPIs determined by leadership
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.
  • Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
  • Proactively establish and maintain effective working team relationships with all support departments.
#J-18808-Ljbffr

  • Southern Manila District, Philippines Royal Caribbean International Full time

    POSITION SUMMARY This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore...

  • Sales Coach

    4 weeks ago


    Manila, National Capital Region, Philippines Royal York Property Management Full time

    OverviewLocation: RemoteCompensation: C$2,500/month base + performance bonuses (earn up to C$5,000/month)About Royal York Property ManagementRoyal York Property Management is a tech-driven leader in Canada's real estate industry, managing over 25,000 properties across Ontario with a rapidly expanding global presence. We are seeking a high-performing,...


  • Manila, Philippines COACH Advising Part time

    Full commission based role for a startup company. Room to grow with the company and become an SDR manager if you can show that you know what you are doing and can lead others! Expectation is 3-5 meetings set PER week. If these needs are not met two weeks in a row, you are not a fit for this role.Part time or full time role for the right person. 1099...


  • Manila, National Capital Region, Philippines HelloFresh Full time ₱900,000 - ₱1,200,000 per year

    HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...


  • Manila, Philippines Lalamove Full time

    Overview Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable. Today, Lalamove operates in 14 markets across Asia, Latin America and EMEA. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any...


  • Southern Manila District, Philippines Nezda Global Full time

    About the Job To support individuals and households in securing government grants and benefits. We specialize in providing financial support to middle-income people through comprehensive services. Responsibilities Make outbound calls to people from a provided call list to introduce client's services. Use the provided script to conduct interviews and...


  • Manila, National Capital Region, Philippines BruntWork Full time ₱25,000 - ₱50,000 per year

    This is a remote position. Schedule: Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (AEST Sydney) Includes 1-hour unpaid break Total Weekly Hours: 40 HoursOur client is seeking an experienced and motivated Inbound Sales Representative with a background in boat booking, yachting, or travel. You will handle inbound inquiries, convert leads into...

  • Sales Coach Manager

    4 days ago


    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱40,000 - ₱100,000 per year

    Job Title: Sales Coach (Manager)Account: Retail Outbound SalesLocation: Clark / TarlacWork Set up: OnsiteSchedule: Night ShiftSalary Offer: 40,000 – 100,000 (depending on the position level)Perks and Benefits: HMO Upon hire & OthersJOB DESCRIPTION:The Sales Coach (Manager) plays a critical role in driving the company's sales performance and overall...


  • Manila, Philippines AS White Global Full time

    Join to apply for the Inbound Sales Specialist role at AS White Global 2 days ago Be among the first 25 applicants Join to apply for the Inbound Sales Specialist role at AS White Global Get AI-powered advice on this job and more exclusive features. THE OPPORTUNITYOur partner is a leading Australian payments platform transforming how businesses manage...


  • Manila, National Capital Region, Philippines HelloConnect, Inc. Full time ₱300,000 - ₱600,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...