Coach, Inbound Sales

6 days ago

Metro Manila Philippines Buscojobs Full time

POSITION SUMMARY The Sales Inbound Coach is responsible for conducting orientation to new Cruise Consultants and introduces them to the inbound sales process. Develop individual coaching plans and provide resources and assistance. Inbound Sales coach is to determine training needs by observing the Shoreside Butler team; observe sales and service approach, guest encounters, study and report on target KPIs, and conferring with Consumer Sales Leadership Team. Sales coach is to develop performance improvement plans when needed with a focus on an optimized consumer sales model. Inbound Sales coach is to make support readily available and integrate team support in routine job functions. ESSENTIAL DUTIES AND RESPONSIBILITIES Coach each Shoreside Butler individually to assess their sales and service ability needs in order to maximize lead conversion rate and ability to manage their calls effectivelyDesign and develop training, KPIs and reporting, as well as coaching infrastructure to create a training focused culture that is consistent across the teamEnsure all staff receives ongoing sales and product/system trainings related to department KPIs and provides constant follow up thereafterEvaluate skill sets and knowledge of the Shoreside Butler team; provide feedback and documentation to managementCommunicate and interact effectively with decision makers, at all levels internally and externallyAdhere to all company policies, procedures and business ethics codesOther duties as assigned by supervisorQUALIFICATIONS, KNOWLEDGE, & SKILLS Strong knowledge of the sales processesAbility to engage and connect with each team memberAbility to multi task effectively and ensure that all tasks are completed with full certainty and accuracyExcellent customer service skills to assist and handle guest escalationsAbility to motivate a team to specified targetsAbility to read and understand various reports and analyze team member performance across the different KPIs set forth by managementAbility to effectively coach and remediate team members whom are not meeting targets and/or KPIs determined by leadershipBuild trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.Maintain professional internal and external relationships that meet company core values.Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.Proactively establish and maintain effective working team relationships with all support departments. #J-18808-Ljbffr

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