Inbound Sales Executive

6 days ago


Southern Manila District, Philippines Royal Caribbean International Full time

POSITION SUMMARY

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore side products and services to the consumer, via inbound calls. Utilize phone calls to the Silversea toll free number to generate sales and help foster long-term customer relationships through great service. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values. Work with management to make sure that call volume is handled efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Sell Silversea cruises and related shore side products and services, using inbound consumer contacts.
  • Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations.
  • Servicing existing reservations according to guest requests and in accordance with existing business rules.
  • Meet assigned monthly, quarterly, and annual targets.
  • Manage a high volume workload, meet goals assigned by management, and optimize the selling process through a scripted Sales Process.
  • Communicate and interact effectively with decision makers, at all levels internally and externally.
  • Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.
  • Sell consultatively, using active listening skills, and make recommendations to prospects and clients.
  • Quickly apply new skills and multi-task to achieve peak levels of performance.
  • Responsible for correctly capturing pertinent information and payments during all interactions with guests, utilizing company-supported technology tools and processes.
  • In cases where Sales opportunities are not closed, providing all necessary information to pass along to ensure we are maximizing the company’s marketing return on investment (ROI).
  • Adhere to all company policies, procedures and business ethics codes.
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS, KNOWLEDGE, AND SKILLS
  • Demonstrate ability to interact and cooperate with all company employees.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.
  • Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
  • Computer knowledge and skills required.
  • Must adhere to assigned schedule and all applicable PC objectives and goals.
  • Proactively establish and maintain effective working team relationships with all support departments.
#J-18808-Ljbffr

  • Southern Manila District, Philippines Royal Caribbean International Full time

    Position Summary Responsible for conducting orientation to new Cruise Consultants and introduces them to the inbound sales process. Develop individual coaching plans and provide resources and assistance. Inbound Sales coach is to determine training needs by observing the Shoreside Butler team; observe sales and service approach, guest encounters, study and...


  • Manila, Philippines Lalamove Full time

    Overview Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable. Today, Lalamove operates in 14 markets across Asia, Latin America and EMEA. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any...


  • Manila, National Capital Region, Philippines HelloFresh Full time ₱900,000 - ₱1,200,000 per year

    HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...


  • Southern Manila District, Philippines Royal Caribbean International Full time

    Overview POSITION SUMMARY This position is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other...

  • Sales Executive

    2 weeks ago


    Manila, Philippines MOTOXPRESS SALES CORP Full time

    Overview This is a full-time, on-site role for a Sales Executive based in the following branches: MOTOXPRESS E-Rodriguez MOTOXPRESS San Juan The Sales Executive will be responsible for driving sales growth by identifying and targeting potential clients, conducting market research, developing sales strategies, and maintaining a strong sales pipeline....

  • Sales Executive

    2 weeks ago


    Manila, National Capital Region, Philippines MOTOXPRESS SALES CORP Full time

    OverviewThis is a full-time, on-site role for a Sales Executive based in the following branches:MOTOXPRESS E-RodriguezMOTOXPRESS San JuanThe Sales Executive will be responsible for driving sales growth by identifying and targeting potential clients, conducting market research, developing sales strategies, and maintaining a strong sales pipeline. Day-to-day...


  • Southern Manila District, Philippines Nezda Global Full time

    About the Job To support individuals and households in securing government grants and benefits. We specialize in providing financial support to middle-income people through comprehensive services. Responsibilities Make outbound calls to people from a provided call list to introduce client's services. Use the provided script to conduct interviews and...


  • Manila, National Capital Region, Philippines BruntWork Full time ₱25,000 - ₱50,000 per year

    This is a remote position. Schedule: Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (AEST Sydney) Includes 1-hour unpaid break Total Weekly Hours: 40 HoursOur client is seeking an experienced and motivated Inbound Sales Representative with a background in boat booking, yachting, or travel. You will handle inbound inquiries, convert leads into...


  • Manila, Philippines AS White Global Full time

    Join to apply for the Inbound Sales Specialist role at AS White Global 2 days ago Be among the first 25 applicants Join to apply for the Inbound Sales Specialist role at AS White Global Get AI-powered advice on this job and more exclusive features. THE OPPORTUNITYOur partner is a leading Australian payments platform transforming how businesses manage...


  • , Metro Manila, Philippines Buscojobs Full time

    Cruise Consultant Inbound Sales – Makati Posted 1 day ago Overview This position is part of a direct consumer outreach sales organization. The sales agent is the first point of contact for guests calling into our contact center. This role strictly handles inbound calls and focuses on selling and servicing Silversea cruises and related shore side products...