Systems Administrator

7 days ago

Pasig, Philippines MicroSourcing Full time
Overview

Position: Systems Administrator

Location: Cyberscape Beta, Ortigas

Work setup & shift: Hybrid | Day shift

Benefits
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Responsibilities
  • Microsoft 365 / O365 Administration
    • Manage accounts, groups, licenses, mail flow rules, and compliance features
    • Support Exchange Online, Teams, and SharePoint administration
  • User Onboarding & Offboarding
    • Provision and deprovision user accounts, devices, and collaboration tools
    • Ensure proper access controls and data handling during staff transitions
  • Operational IT Support
    • Provide Tier 1-2 ticket support for end-user issues (Windows/Mac endpoints, O365 apps, connectivity)
    • Escalate complex issues to the onshore sysadmin or vendors
  • Device & Endpoint Management
    • Enforce policies (via Intune or equivalent MDM)
    • Ensure patching, antivirus, encryption, and compliance on endpoints
  • Access & Security Operations
    • Maintain role-based access control (RBAC) and audit logs
    • Support MFA, password resets, and suspicious activity checks
  • Documentation & Inventory
    • Keep SOPs, asset registers, and account inventories updated
    • Maintain structured records of ticket handling and resolution
Requirements
  • 4+ years’ experience in IT systems administration or service desk (Tier 2 level)
  • Strong operational knowledge of Microsoft 365/O365 administration
  • Experience with remote support and endpoint management tools (Intune, RMM, etc.)
  • Good communication skills for supporting end users remotely
  • Process-oriented with strong attention to detail and documentation discipline
  • Customer service mindset, able to resolve issues efficiently
  • Some scripting/automation capability (e.g., PowerShell) is a plus but not core.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Equality is not merely a slogan—it’s our commitment. Our way of life. Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting
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