L3 Systems Administrator

1 week ago

Pasig, National Capital Region, Philippines Gabtech Global, LLC Full time
Overview

JOB TITLE: L3 Systems Administrator

Work Type
  • Remote/WFH
Working Hours

TBD (Usually US Hours/Night shift)

Start Date

TBD

Responsibilities
  • Resolve complex technical issues directly with customers submitted by phone, email, and onsite
  • Act as the primary escalation point from tier 1 and tier 2 support technicians
  • Provide training as needed to the tier 1 and tier 2 support teams
  • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware
  • Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.
  • Advanced experience with setting up, management of, and troubleshooting Active Directory environments
  • Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
  • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
  • Expertise in Office 365/Azure administration and migrations
  • Knowledge of SaaS based products, and management of customer licenses
  • Maintain and update documentation along with creation of technical procedures
  • Device firmware and OS patching/upgrades as required
  • Able to be assigned projects, and adhere to schedules for on time completion
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
  • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).
  • Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
  • Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
  • Ability to manage device firmware and OS patching/upgrades across multiple platforms.
  • Capable of creating and maintaining technical documentation and standard operating procedures.
  • Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
  • Excellent problem-solving and analytical abilities.
  • Strong communication skills for direct client interaction and team collaboration.
  • Able to work independently with minimal supervision in a remote setting.
  • Strong organizational skills and attention to detail.
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting
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