Supervisor

Sales Performance: Achieves financial objectives by achieving and monitoring daily sales targets of outright and consignor items, controlling petty cash and counter transactions, analyzing variances, and initiating corrective actions Determines team strategy to reach sales targets by reviewing store sales records and growth of different product categories Actively supports events by pushing NPDs, implementing promos, and selling instructions; markets merchandise by studying advertising, sales promotion, and display plans Ensures excellent store condition at all times Inventory Management: Determines team strategy to reach sales targets by reviewing inventory movement of all product categories Secures merchandise by adhering to security systems and shrinkage is maintained at acceptable levels Ensures all in-store assets including supplies, furniture, equipment and information are responsibly handled Secures merchandise by implementing security systems (CCTCV) and other measures. Process Excellence and Compliance: Ensures security and safety control measures relative to all store operations. Ensures delivery of fast and accurate counter service and monitors compliance of team with counter operations process guidelines and policies Maintains excellent store merchandise displays, compliant to standards & approved store layout Maintains store cleanliness & ensures store selling assets are in working condition Complies with Company prescribed uniform, grooming, service standards, and attendance policy Maintains stores operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures Maintains the stability and reputation of the store by complying with legal requirements Customer Focus: Identifies current and future customer requirements by establishing relationships with potential and actual customers to understand their product/service requirements Maintains consistent behavior reflecting Goal, Service Philosophy, and Commitment of the Organization and ensures it is delivered by all staff at all times Adheres completely to the Selling Journey as outlined in the Mystery Shopper Questionnaire Ensures availability of merchandise and customer services by maintaining inventories, tools, supplies, collaterals, and job aids based on historical data of customer demand for his/her store Entertains all walk-in wholesale/corporate client of the store on a one-on-one basis. Explains to customers every inquiry about the products, its features, benefits, application, and technical specifications. Coordinates with merchandising for all orders and if the items are not available, have it sourced out to complete order. Coordinates with Central Warehouse and Branch Warehouse Supervisor on the time frame of delivery and gives feedback on the delivery date. In case there is a conflict of dates, a workable solution be proposed and accepted. Manage Store's Cash and Check Sales collections for deposit and assume custodianship of Store Funds such as Loose Change Fund and Petty Cash Fund. Performs other related functions that maybe assigned by superiors from time to time. Leadership and Management: Contributes to merchandising and marketing activities; through the monitoring and feedback of the effect of any sales promotion; implementation of window activities; using business bulletin information to push sales; and the deliberate studying of trends Maintains store staff job results by coaching, skills audits, counseling, and disciplining employees; planning, monitoring staff progress, and appraising job results Maintains professional and technical know-how by attending educational workshops; reviewing industry publications; establishing personal networks; and supporting development initiatives of Ace Hardware. Graduate of any 4 year course At least 2 years supervisory experience on Customer Service / Retail / Food Industry #J-18808-Ljbffr