Logistics & Freight Operations Coordinator (Au Operations)

4 weeks ago

Manila, Philippines Fig Advisory Full time

Logistics & Freight Operations Coordinator (Au Operations) We are seeking a highly organised and detail‑focused Logistics & Freight Operations Coordinator to support international shipping processes for an exciting Australian business. This role will involve end‑to‑end tracking of import shipments (used household effects, commercial forwarding, and international freight forwarding), document management, coordination with local and overseas agents, and proactive follow‑ups to ensure timely clearance and delivery. Responsibilities Handle used household effects shipments, ensuring smooth coordination from documentation through to final delivery. Manage commercial forwarding operations, including documentation (B534, Packing List, Passport, Visa, B/L) and compliance with international shipping requirements. Oversee international freight forwarding (FCL, LCL, and Air), ensuring accurate job registration in internal systems (e.g., MW). Liaise with overseas agents to secure complete and timely submission of documents. Provide clients with regular pre‑alerts and shipment updates, including ETA and status tracking. Coordinate with shipping lines, airlines, and local agents for arrival notices, EDOs, clearance, and port/freight charges. Collaborate with the internal accounts team to track and confirm payments. Organise and monitor final delivery once customs clearance is achieved. Maintain precise records and ensure proactive follow‑ups across all touchpoints. Requirements Previous experience in used household effects, commercial forwarding, and international freight forwarding. Minimum 3 years of experience in logistics. Strong understanding of import/export documentation. Excellent communication and coordination skills. Able to follow up and chase documentation, status, and payments across multiple parties. Familiar with systems like MW (or willing to learn). Comfortable with international time zones (AU–PH). Soft Skills Proactive and self‑driven. Highly detail‑oriented. Able to manage deadlines and pressure calmly. Collaborative and communicative. Professional English (spoken & written). What We Offer At Fig Advisory, we are committed to providing a supportive and collaborative environment where employees thrive. We offer a competitive remuneration package, ongoing professional development, and a range of health and well‑being initiatives. 100% of our employees enjoy working here, and we are proud to be a Great Place to Work (GPTW) certified organisation. If you’re passionate about (rolefocusarea) and want to make an impact, we encourage you to apply now. #J-18808-Ljbffr

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