Operations & Customer Support Coordinator | AU Logistics & Transport (Remote – PH)

Operations & Customer Support Coordinator | AU Logistics & Transport (Remote – PH) Join to apply for the Operations & Customer Support Coordinator | AU Logistics & Transport (Remote – PH) role at Staffstream Are you an assertive, detail-driven professional who thrives in fast-paced operations? We’re hiring a Remote Operations & Customer Support Coordinator to help deliver seamless moving experiences for customers across Australia. The Opportunity at a Glance We’re looking for a Remote Operations & Customer Support Coordinator to join one of Australia’s most trusted removalist and packing service providers. This is a full-time remote role for Philippine-based candidates , employed under a proper PH setup. You’ll play a critical role in coordinating bookings, schedules, and communication between clients and moving teams across multiple Australian cities. The role requires exceptional organisation, proactive problem-solving, and outstanding English communication skills — both written and spoken — as you’ll handle real-time updates and interactions with drivers, packers, and customers. If you’re the type who enjoys juggling priorities, keeping details organised, and ensuring every process runs smoothly, this role offers a dynamic and rewarding challenge in a collaborative, people-first environment. How You’ll Make an Impact Coordinate removalist, packing, and driving teams across five Australian cities via WhatsApp, email, and phone . Manage and confirm daily bookings , job allocations, and next-day schedules. Send quotes, confirmations, and follow-up emails to clients through the company’s CRM. Make outbound calls to follow up on online enquiries and voicemails. Handle up to 20 inbound calls per day , providing timely and professional customer support. Upload and organise job documentation — including photos, invoices, and client notes in digital systems Liaise with the operations team to ensure service consistency and on‑time job execution. Flag and resolve any scheduling or client concerns before they escalates. Support continuous improvement by identifying workflow or communication bottlenecks. What We’re Looking For — You’re the Perfect Fit if You: Have at least 4-5 years of experience in operations, logistics, or customer service . Are an excellent communicator with a clear, neutral English accent and strong written skills. Have proven experience handling high‑volume coordination or dispatch roles. Possess outstanding attention to detail, accuracy, and multitasking ability . Are assertive, proactive, and capable of handling pressure with composure. Are tech‑savvy , with confidence using CRMs, Google Workspace, and messaging tools such as WhatsApp . Are highly organised and thrive in structured yet fast‑moving environments . Take pride in helping the team scale efficiently while maintaining quality and service standards. Value teamwork — you collaborate openly, adapt quickly, and are eager to learn new tools as the business evolves. What Sets You Apart — You’ll Shine Even Brighter With: Experience working in logistics, removals, dispatch, or booking coordination for Australian or international clients. A background in B2C or B2B customer coordination . Strong analytical thinking and lateral problem‑solving ability. A track record of improving processes or suggesting operational enhancements. Work Schedule & Employment Terms Full‑Time | Monday to Friday 8 AM - 5 PM (AEST) Remote role for Philippine‑based candidates Proper Philippine employment setup (not freelance or project‑based) Perks & Benefits from Day 1 Competitive salary package HMO with 1 free dependent Life insurance Paid leave credits Philippine public holidays observed Long‑term, stable employment with career growth opportunities How to Apply To apply, please submit your application via our careers page. As part of your application, kindly include: A 1-2 minute video introduction sharing your background and why you’re a great fit for this role. Please note that shortlisted candidates will be required to complete a live assessment test to evaluate communication skills, problem‑solving, and attention to detail in a real‑world context. Seniority level Associate Employment type Full‑time Job function Administrative, Customer Service, and General Business Industries Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Truck Transportation #J-18808-Ljbffr