Customer Service

5 days ago


Pasig, Philippines enablesGROUP Full time

Own the end-to-end customer experience across retail and digital touch-points. Drive service quality, client retention and incremental revenue by orchestrating CRM, AI-driven support tools and store-level operations. Acts as the single point of contact for client stakeholders while leading an on-shore/off-shore service team. Key Responsibilities Design and deliver the omni-channel service roadmap (voice, chat, social, in-store). Define SLAs/OKRs, monitor CSAT/NPS, and roll out continuous-improvement sprints. CRM & AI Enablement Administer the client’s CRM stack (e.g., Salesforce, Zoho, Shopify-Gorgias). Implement AI assistants (LLM chatbots, sentiment routing, auto-reply, predictive staffing) and ensure governance of AI outputs. Client & Stakeholder Management Serve as senior escalation point, run QBRs, and translate service data into executive-level insights that unlock upsell opportunities. Retail / Store Operations Coordinate with store managers on queue management, click-and-collect, returns, and in-store events. Analyse footfall vs. conversion and prescribe staffing or planogram tweaks. Lead 10-25 CS associates and 2-3 team leads. Coach on soft skills, schedule optimisation, and AI-assisted workflows; maintain


  • Customer Service

    1 week ago


    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱600,000 - ₱1,200,000 per year

    We seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and  improve our products for our customer.This role is part of a team driven by a passion for...

  • Customer Service

    3 days ago


    Pasig, National Capital Region, Philippines Tangent Solutions Full time ₱216,000 per year

    The largest non-bank POS terminal network in the Philippines is hiringWe are looking for a qualified Customer Service (Chat Support).What you'll get?Permanent and Direct employment (Not under agency)Regularization benefitsCompany BonusCareer growth through our Career & Leadership ProgramEmployee Recognitions ProgramPLEASE READ THE JOB DESCRIPTION AND JOB...

  • Customer Service

    1 week ago


    Pasig, National Capital Region, Philippines Thai Wah Public Company Limited Full time ₱250,000 - ₱500,000 per year

    Thai Wah International Philippines, a subsidiary of Thai Wah Public Company Limited, is seeking a trustworthy and passionate professional to join our team as a Customer Service & Logistics Executive.This role plays a key part in supporting our starch derivatives business in the Philippines and contributes to the company's overall growth strategy. The...

  • Customer Service

    1 week ago


    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

    The Customer Service Team Leader will provide guidance and management to the team and keeps management updated on team performance. Communicates concerns and policies among management and team members.ResponsibilitiesMonitoring performance of Customer Service agents.Creating an inspiring team and working environment with an open communication to all...


  • Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    Job description:We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a professional...

  • Customer Service

    3 days ago


    Pasig, National Capital Region, Philippines enablesGROUP Full time ₱1,500,000 - ₱2,500,000 per year

    Role SummaryOwn the end-to-end customer experience across retail and digital touch-points. Drive service quality, client retention and incremental revenue by orchestrating CRM, AI-driven support tools and store-level operations. Acts as the single point of contact for client stakeholders while leading an on-shore/off-shore service team.Key...

  • Accounting Staff

    6 days ago


    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱400,000 - ₱600,000 per year

    Prepares and handles the collection process of the customers (e.g. Special Account, Conglomerate and Grouped Accounts, monitor payment behavior of accounts and new payment options (e.g. Over the counter, Electronic Transfer, Etc.)Assists and recommends enhancement in the information system (CMS-RES) to improve management of the payment processPrepares the...


  • Pasig, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱180,000 - ₱360,000 per year

    About the role As a Customer Service Representative at Valeros Velasco Tabernilla Proverify INC.', you will be the first point of contact for our customers, providing excellent service and support to help them with their inquiries and concerns. This is a full-time role based in our office in Pasig City Metro Manila.What you'll be doingResponding to incoming...


  • Pasig, Philippines StackPh Full time

    We are looking for a Customer Service Representative to handle customer inquiries, provide product and service information, and resolve issues with professionalism and efficiency. The role requires excellent communication skills, patience, and a customer-first attitude. Responsibilities: • Answer customer calls, chats, or emails in a timely...


  • Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...