Key Accounts Manager Pampanga

About Rentokil Initial Rentokil Initial is an international business services company employing 68,500 colleagues across 91 countries. We protect people and enhance lives by controlling pests and improving hygiene, investing in training, science, innovation and technology. We live our values of Service, Relationships and Teamwork, and have been recognized as one of the top most engaged places to work in the Philippines (Korn Ferry Employee Engagement Awards 2018) and received the Philippine Best Employer Brand Awards 2019. Key Account Manager Responsibilities Key Account / Customer Management Manage customer needs and ensure customer satisfaction and long‑term relationship Deliver speedy and quality action to changing customer needs, market conditions and competitor activity Manage customer’s account and ensure good credit status and effective cash collections Prevent contract terminations and achieve customer retention Achieve Key Accounts KPI Enable effective communication between customer and cross‑functional team to meet customer expectations Ensure compliance to standard processes, procedures and quality standards Monitor competitor activities and act on counter‑measures Promote company products and services Resolve customers’ complaints with urgency and in accordance with company policy People Management Conduct weekly KA alignment meeting Ensure communication and understanding of company objectives and policies among KA team Lead synergy with cross‑functional teams and managers Take action for self‑improvement through study, memberships and training Credit Management Drive cash collection and achieve DSO target across the customer base Ensure customer credit is kept within targeted guidelines of the business Ensure team understanding and compliance to agreed policy on credit management Customer Care Service Deliver outstanding customer care service through the Customer Contact Strategy Continuously improve customer needs by developing good relationships with monthly face‑to‑face visits Work closely and collaborate with cross‑functional team members to develop strategic approaches and customer solutions Enable cross‑functional teams by properly managing customer expectations at the onset of the sale KPI Management Revenue, Profit, Customer/Colleague Retention, Zero Terminations, DSO Administration and Policy Directive Ensure accuracy and completeness of required documents for Pest and Hygiene for New Business and Jobs Sales prior to service or treatment Ensure on‑time and accurate Sales reports Prevent and resolve terminations and complaints; act efficiently on inquiries, orders and other sales documents Manage day‑to‑day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls Develop, recommend and implement policies that increase productivity, realise sales targets, reduce customer complaints and minimise risk & losses to the business Customer Development Resolve customer complaints & inquiries with urgency and importance following company SOPs and the 2/24 promise Conduct regular quality inspection and customer visits to maintain good business relationships and improve retention Act on potential sales and collection opportunities on the service area to generate incremental business, up‑selling and improve cash collection Attend required trainings, meetings, conferences and other official company functions necessary for business growth, compliance and customer requirements Requirements Bachelor’s Degree in Agriculture with major in Entomology, Microbiology or BS Biology (preferred) 2 to 3 years related experience with strong inclination to Sales and/or Customer Service Relationship (preferred) Excellent communication skills Proficient in MS Office Willing to work in San Fernando, Pampanga Benefits HMO (Health Insurance) Group Personal Accident Insurance Group Term Life Insurance 13th Month Pay Paid Non‑working Holidays Annual pay increase (after 6 months of continuous work and passing performance evaluation) Vacation Leave Sick Leave (with cash conversion) Birthday Leave Paternity/Maternity Leave Matrimonial Leave Bereavement Leave Other perks Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, creating an inclusive environment that accepts each individual’s differences, embraces strengths and provides opportunities for all colleagues to achieve their full potential. #J-18808-Ljbffr