Reservations Specialist

Reservations Specialist

We are seeking a Reservations Specialist to join our team. In this role, you will be a crucial point of contact for our travel advisors, handling a wide range of tasks to ensure a seamless booking experience. Your responsibilities will include fielding inquiries, generating quotes, and confirming bookings with our travel partners. You will also manage cancellations and client refunds, generate reports, and perform data analysis. This is a dynamic role that requires a proactive mindset to handle various ad-hoc needs.

• Manage Inquiries & Bookings: Serve as the primary point of contact for travel advisors, responding to their inquiries and managing the end-to-end booking process.
• Financial Operations: Handle cancellations and process client refunds accurately and efficiently.
• Reporting & Analysis: Generate reports and perform analytics to support business operations and identify trends.
• Process Improvement: Identify opportunities to build new or improve existing processes to enhance efficiency and accuracy.
• Problem-Solving: Exercise sound judgment and adapt to ambiguous situations, finding effective solutions as needed.

• 2+ years of reservations experience in the travel industry.
• 2+ years of experience in a consumer-facing financial operations role.
• Experience at a tech company preferred.
• Experience in accounting or financial reporting function preferred.
• High attention to detail, demonstrated success in building new or improving existing processes.
• Exceptional communication skills, both spoken and written.
• Comfortable with ambiguity and exercising judgement where required.

• Independent full-time remote contractor position with an initial hourly rate of $8 based on experience.
• This role will eventually provide 24-hour support, with a primary need for coverage during Eastern Standard Time (EST) business hours.
• The contractor must provide their equipment, including a computer and a strong internet connection.

We’re forging our own path. Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together. Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology. We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve. We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business. Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran\'s status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Note: This description focuses on current responsibilities and qualifications for the role and may include references to company awards, growth, and values that are informational and not part of the day-to-day job requirements.