Bpo Collections Team Leader

10 hours ago

Metro Manila Philippines Buscojobs Full time

Responsibilities

  • Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:
  • Participate in planning and forecasting exercise with onshore and business associates
  • Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups
  • Identify and implement improvements in formats and templates used for reporting and analysis
  • Ensure that all SLAs are met, measured and reported to the clients on agreed frequency
  • Run the governance with clients and maintain action logs to record, track and close the issues
  • Act as first escalation point of contact for all service delivery related matters
  • Conduct team meetings, collect information on people issues and implement actions to address them.
  • Review of deliverables on defined parameters.
  • Continuous process improvements to create capacities.
  • Build, own and improve internal controls in the processes
Qualifications
  • College Graduate
  • 3+ years of experience handling collection account (AR-B2B) in BPO setting with at least 3+ years supervisory experience (required)
  • Reporting Act (FCRA), or US Collections / International Collections
  • Excellent written and verbal communication skills, as well as interpersonal and customer service skills
  • Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement
  • Amenable to work onsite (TAGUIG)
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