Operations Manager
3 weeks ago
Operations Manager / Team Leader (Healthcare Account – BPO)
Job Openings Operations Manager / Team Leader (Healthcare Account – BPO)
About the jobWe are looking for a licensed Philippine Registered Nurse (PHRN) with strong BPO leadership experience to manage operations and lead teams for a Healthcare account. This role combines operational oversight with clinical understanding, ensuring exceptional service delivery, regulatory compliance, and team development in a fast-paced BPO environment.
Key Responsibilities:
- Oversee daily operations to achieve client SLAs, KPIs, and quality standards.
- Lead, coach, and mentor teams to maintain high performance, engagement, and continuous improvement.
- Review and monitor healthcare processes to ensure accuracy, compliance, and patient information confidentiality (HIPAA and data privacy).
- Handle escalations and provide resolution support while maintaining strong client relationships.
- Collaborate with internal stakeholders and clients on process updates, performance strategies, and improvement initiatives.
- Prepare and present accurate operational and performance reports to management.
- Support training, upskilling, and professional development initiatives for team members.
Qualifications:
- Active Philippine Registered Nurse (PHRN) license - required.
- Bachelors degree in Nursing or a related healthcare field.
- 35 years of BPO experience, including at least 12 years in a leadership or managerial role (Operations Manager or Team Leader).
- Strong knowledge of healthcare processes such as medical billing, utilization management, insurance, or claims.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced, metrics-driven environment and adapt to shifting priorities.
- Proficiency in MS Office and operational reporting tools.
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