BPO Team Lead

24 hours ago

Metro Manila Philippines Moder Solutions Inc. Full time

Moder Solutions Inc. is hiring Team Leaders Alabang, Muntinlupa City Work Setup: 100% OnsiteShift: Night Shift (9pm to 6am)Start Date: November 10 About the Role Moder Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang. We're looking for a strong BPO leader with a background in billing and collections , excellent communication skills, and a proven ability to coach and develop high-performing teams. Key Responsibilities: Lead a team of 12–20 residential mortgage professionals Track team performance and send daily production updates, including productivity tips and improvement plans Motivate and guide the team through coaching, recognition, and team-building initiatives Oversee pipeline management to ensure SLA and performance metrics are consistently met Collaborate with Operations, Quality, and Performance teams to align on goals and priorities Conduct 1:1 coaching sessions , daily/weekly huddles, and regular feedback meetings Act as a Subject Matter Expert (SME) to assist with escalations and support team learning Provide insights for process improvements, training updates, and job aid enhancements Help team members develop skills and reach performance targets through structured development Qualifications: ✅ Bachelor’s degree preferred✅ Minimum of 2 years’ experience in a Team Lead or Supervisory role in the BPO industry ✅ Strong billing and collections experience is REQUIRED ✅ Background in mortgage, banking, lending, finance , or insurance is a plus✅ Excellent written and verbal English communication skills✅ Proficient in Microsoft Office , especially Excel and PowerPoint✅ Willing to work onsite in Alabang, Muntinlupa City Salary & Benefits Competitive offer HMO coverage with 1 free dependent Life Insurance Opportunities for career advancement and skill development #J-18808-Ljbffr

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