Customer Service Specialist
1 day ago
Job Title: Customer Service Specialist Location: Pearson Manila Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City Work Setup: Office-based with an option to move to hybrid working (3 days per week) upon successful completion of training and probation, and demonstration of the ability to manage customer queries independently. Schedule: 8:00am – 5:00pm UK time Please note: Actual schedule may vary depending on business needs. About the Role We’d like to hear from you if you have a background in customer service or the skills to deliver exceptional support to students and parents worldwide. As a Customer Service Specialist , you will be the first point of contact for students and parents, assisting with inquiries related to qualifications, certificates, and exam results. Your responsibilities will include troubleshooting issues, processing information changes, and ensuring accurate and timely resolution of concerns, primarily through phone interactions. Must have excellent spoken communication skills, combined with strong analytical and interpersonal abilities, while collaborating with other teams as needed. We’re looking for proactive problem-solvers who thrive in a fast-paced, collaborative environment and can adapt quickly to evolving systems and customer needs. Key Responsibilities Respond to student and parent inquiries by phone, live chat, and email, ensuring accurate and timely assistance. Handle queries related to qualifications, certificates, exam results, and information updates. Troubleshoot issues and provide clear guidance to resolve concerns effectively. Collaborate with internal teams when needed to address complex cases and ensure smooth resolution. Maintain accurate documentation of all customer interactions and actions taken. Demonstrate professionalism, empathy, and strong communication skills in every interaction. Identify opportunities for process improvements to enhance service delivery and customer satisfaction. Stay updated on changes to systems, processes, and qualification-related policies. Experience & Skills Background in customer service or ability to demonstrate strong support and problem‑solving skills. Experience working in a team‑oriented environment. Proficiency in basic MS Word and Excel. Excellent written and verbal communication skills. Ability to manage and resolve customer complaints effectively. Strong attention to detail and analytical thinking. Self‑motivated and capable of working independently. Adaptability to changes in business priorities and customer needs. Additional Information Line of Business Movement: Employees may be reassigned to different lines of business depending on operational needs. Probation Period: Hybrid working is available only after a minimum 3-month probation period, subject to manager approval. Team Calibration: Office‑based calibration is essential to foster collaboration, knowledge sharing, and team cohesion. Your Rewards & Benefits Day 1 health‑care coverage with up to 2 dependents. Competitive retirement plan – Pearson doubles your contribution. Volunteering days and employee wellbeing assistance. Annual pay increase and performance bonus. #J-18808-Ljbffr
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Customer Service Specialist
1 week ago
Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱150,000 - ₱250,000 per yearJob Description:We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry. The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction.Responsibilities:Respond to customer inquiries regarding...
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Customer Card Customer Service Specialist
1 week ago
Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱200,000 - ₱250,000 per yearCustomer Service Specialist (LuvIt Customer Card)Industry: Lending / Banking / Financial ServicesLocation: Ortigas Pasig Employment Type: Full-time Onsite / Mon to FridayJob Summary:We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card. The role focuses on providing high-quality assistance to...
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Customer Card Customer Service Specialist
3 days ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeCustomer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...
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Customer Service Specialist
3 days ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...
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Customer Service Specialist
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Manila, Philippines AS White Global Full timeJoin to apply for the Customer Service Specialist role at AS White Global THE OPPORTUNITY Our partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years’ experience in the plastics industry providing customers with creative product design,...
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Customer Service Specialist
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Manila, Philippines Thomson Reuters Full timeJoin to apply for the Customer Service Specialist role at Thomson Reuters Join to apply for the Customer Service Specialist role at Thomson Reuters Get AI-powered advice on this job and more exclusive features. Customer Service Specialist, Customer Service and SupportGeneral customer service activities. Handle customer inquiries via phone, email, chat, etc....
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Customer Service Specialist
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Customer Service Specialist
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Manila, National Capital Region, Philippines J-K Network Manpower Services Full time ₱216,000 - ₱320,000 per yearCOMPANY PROFILE: Leading global services company providing unmatched services in consulting, digital, technology and operations.Position: Customer Service SpecialistCompany Industry: IT CompanyWork Location: Manila (Cubao, Mandaluyong, Taguig)Work Schedule: Weekends OffSalary: Php 18,000 - Php 32,000 gross)Work Set Up: Work OnsiteBenefits:Life...
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Customer Service
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Manila, Philippines CEO Concierge Service Inc. Full timeJob description: At CEO Concierge , we specialize in providing exceptional virtual assistants tailored specifically for CEOs and partners. Our dedicated team of highly skilled and experienced assistants helps CEOs and partners maximize productivity, streamline workflow, and focus on strategic decision-making. Built on the principles of efficiency,...
