Customer Service Specialist
3 weeks ago
Job Summary As a Service Support Specialist at COVU, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. You will work with various internal teams, managing account billing, policy renewals, and responding to carrier notices. This role requires a strong sense of urgency, adaptability, and a proactive attitude toward meeting daily and monthly performance metrics. Key Responsibilities Insurance Policy Servicing: Manage and update customer policy information, assist with policy renewals, and handle carrier notices. Customer Inquiries: Answer general inquiries and respond to customer needs with accurate and timely information. Account Management & Billing: Assist customers with account management, billing inquiries, and non-premium bearing policy amendments. Call Management: Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate. Collaboration: Work with cross-functional teams to resolve customer issues and improve service delivery. Customer Satisfaction: Ensure a CSAT return rate of 90% with an average score of 4.7. Continuous Improvement: Be coachable and adaptable to changes in market conditions, processes, and service needs. Performance Expectations Cases Completed: 4 per hour; 600 per month. Abandon Rate: Less than 3% monthly (team total
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Customer Card Customer Service Specialist
5 days ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeCustomer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...
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Customer Service Specialist
5 days ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...
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Customer Service Specialist
5 days ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Customer Service Specialist, Customer Service and Support**General customer service activities. Handle customer inquiries via phone, email, chat, etc. Provide service in an efficient, courteous, professional manner.**About the Role**: In this opportunity as a Customer Service Specialist, you will:* Handles...
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Customer Service Specialist
2 weeks ago
Philippines On Spot Global Corporation Full time ₱220,000 - ₱300,000 per yearPosition OverviewAs a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with...
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Executives-Voice-Customer Service
2 days ago
Philippines EXL Service Full time ₱150,000 - ₱250,000 per yearJob Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...
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Customer Service Specialist
5 days ago
, , Philippines Petron Corporation Full timeJob Title: Customer Service Specialist Location: Pearson Manila Office Address: 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City Work Setup: Office-based with an option to move to hybrid working (3 days per week) upon successful completion of training and probation, and demonstration of the ability to manage...
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eCommerce Customer Service Specialist
3 weeks ago
, , Philippines MicroSourcing Full timeeCommerce Customer Service Specialist (Custom Production) Join to apply for the eCommerce Customer Service Specialist (Custom Production) role at MicroSourcing . Position: eCommerce Customer Service Specialist (Custom Production) Location: IT Tower 2, Cebu City Work setup & shift: Onsite | Day shift Why join MicroSourcing? Competitive Rewards: Enjoy...
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Customer Service Specialist
6 hours ago
Philippines GR8 Deal Two, LLC Full time ₱200,000 - ₱400,000 per yearOverview:GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...
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Manager-Voice-Customer Service
2 days ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...
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Senior Manager-Voice-Customer Service
2 days ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...