
Customer Service Specialist
21 hours ago
Job Summary As a Service Support Specialist at COVU, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. You will work with various internal teams, managing account billing, policy renewals, and responding to carrier notices. This role requires a strong sense of urgency, adaptability, and a proactive attitude toward meeting daily and monthly performance metrics. Key Responsibilities Insurance Policy Servicing: Manage and update customer policy information, assist with policy renewals, and handle carrier notices. Customer Inquiries: Answer general inquiries and respond to customer needs with accurate and timely information. Account Management & Billing: Assist customers with account management, billing inquiries, and non-premium bearing policy amendments. Call Management: Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate. Collaboration: Work with cross-functional teams to resolve customer issues and improve service delivery. Customer Satisfaction: Ensure a CSAT return rate of 90% with an average score of 4.7. Continuous Improvement: Be coachable and adaptable to changes in market conditions, processes, and service needs. Performance Expectations Cases Completed: 4 per hour; 600 per month. Abandon Rate: Less than 3% monthly (team total
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Customer Service Lending Specialist
2 weeks ago
, , Philippines Finance and Mortgage Solutions Full timeOverview Finance and Mortgage Solutions has been in the Financial Sector for over a decade, leveraging strategic relationships to provide the best opportunities for stakeholders. Our dynamic team has extensive experience in financial services, offering a broad range of customized products and advice to enhance clients' financial freedom. We emphasize...
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Executives-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱150,000 - ₱250,000 per yearJob Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...
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Customer Service Specialist
4 weeks ago
, , Philippines Buscojobs Full timeOverview Customer service specialist roles are available nationwide in the Philippines, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries. Common responsibilities...
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Customer Service Specialist
3 weeks ago
, Ilocos Norte, Philippines Buscojobs Full timeCustomer Service Specialist jobs in the Philippines are available nationwide, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries. Common responsibilities include...
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eCommerce Customer Service Specialist
22 hours ago
, , Philippines MicroSourcing Full timeeCommerce Customer Service Specialist (Custom Production) Join to apply for the eCommerce Customer Service Specialist (Custom Production) role at MicroSourcing . Position: eCommerce Customer Service Specialist (Custom Production) Location: IT Tower 2, Cebu City Work setup & shift: Onsite | Day shift Why join MicroSourcing? Competitive Rewards: Enjoy...
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Customer Service Specialist
2 days ago
Philippines GR8 Deal Two, LLC Full time ₱200,000 - ₱400,000 per yearOverview:GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...
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Customer Service Specialist
3 weeks ago
, Benguet, Philippines Risewave Consulting, Inc. Full timeOverview We are looking for dedicated customer service professionals (Specialist/ Team Lead) to join our growing team. You will be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience. For the Team Lead role, you will also lead, coach, and manage the customer service team to meet performance...
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Manager-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...
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Senior Manager-Voice-Customer Service
4 days ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...
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Customer Service Specialist
17 minutes ago
Philippines PathWell Health Full time ₱80,000 - ₱120,000 per yearWe are seeking a dedicated and customer-focused individual to join our team as an Customer Service Specialist. As the first point of contact for our organization, you will play a vital role in efficiently and effectively triaging calls, ensuring that each caller receives the appropriate assistance or direction.Responsibilities:Serve as the primary point of...