
Graduate Customer Success Manager
3 weeks ago
Overview
Taguig, National Capital Region Monroe Consulting Group Philippines
Posted today
Job DescriptionExecutive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of one of the world’s largest providers of financial markets data and infrastructure and they are currently looking for an Associate Customer Success Manager.
Job SummaryThe Associate Customer Success Manager will connect their clients to the company’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of the company by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey.
Key Job Responsibilities- Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption, long-term loyalty
- Demonstrate and educate new customers on content and technology tailored to their workflow
- Monitor usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary
- Collaborate with product, sales, and account management when new business opportunities are identified through adoption engagements
- Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth
- Build, maintain and leverage strong relationships with business decision-makers and users within each account to influence adoption
- Collaborative, effective communicator, strong presentation skills, and a customer-first attitude
- A self-starter that thrives in a fast-paced environment and has a learn-it mindset
- Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus
- Strong project management, technical and problem-solving skills
- Passion for the financial markets, and Customer Success discipline
Php45,000.00 - Php50,000.00 per month
Schedule- 8 hour shift
Supplemental Pay: 13th month salary
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