Customer Success Specialist

3 weeks ago

Philippines Buscojobs Full time

Overview

Customer Success Specialist (Hybrid)

We are looking for a Customer Success Specialist to join our team. This role supports customer engagement, order processing, and administrative accuracy, while ensuring exceptional service and value delivery. The position is open to recent graduates or early-career professionals and may involve collaboration with multiple teams to ensure customer satisfaction and successful outcomes.

What You'll Do
  • Be the primary point of contact for customers, providing support and guidance to maximize product value.
  • Help customers navigate products and maintain high levels of satisfaction.
  • Collaborate with internal teams to resolve issues and improve customer experience.
  • Identify opportunities for upselling and strengthening customer relationships where appropriate.
  • Support renewal management, account data accuracy, and processing of customer orders.
  • Document and track qualitative feedback and metrics; capture voice of the customer for assigned clients.
  • Coordinate with Sales, Support, Product, and Marketing to ensure a cohesive customer experience.
Qualifications
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Proactive, problem-solving mindset; ability to multi-task and manage time effectively.
  • Experience in customer success, support, or a related role is a plus.
  • Familiarity with CRM tools and basic MS Office proficiency; willingness to learn new technologies.
  • Ability to work in a fast-paced environment and manage multiple tasks to meet deadlines.
  • Educational background: Bachelor's degree/diploma preferred for some roles; experience may be substituted for education where applicable.
About Us

We are a customer-focused company delivering cybersecurity and digital trust solutions. Our teams collaborate to create a positive impact for clients and communities, with a culture that emphasises growth, development, and a supportive work environment.

Benefits & Schedule
  • Hybrid work setup for balanced work-life integration.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
How to Apply

Interested candidates should submit their CV. Note: This is not a call center role; Customer Success Specialists differ from Customer Service Representatives.

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