Customer Success Associate

7 days ago


Ilocos Sur Philippines Buscojobs Full time

Job Description

We are seeking a Customer Success Associate to join our team. The successful candidate will play a pivotal role in fostering strong and lasting relationships between our customers and our company.

Key Responsibilities:

  • Address customer issues, concerns, and inquiries through our dedicated customer service channels
  • Proactively identify effective solutions to resolve customer concerns promptly and efficiently
  • Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
  • Assist in managing our ecommerce websites and ensure their smooth operation
  • Create compelling write-ups for our brands to support marketing initiatives

Job Qualifications:

  • Bachelor's degree in any field
  • Preferably with 1-2 years of experience in E-Commerce or customer service
  • Exceptional communication, customer service, and interpersonal skills
  • Experience in customer service for regional countries is a plus but not required
  • Amenable to work on weekends and on shifting schedules
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