Sr. Vcs Customer Success Specialist

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 551 days ago

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Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.
• Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
• Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in the vecino's name.
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
• Provide quarterly updates on project progress to vecinos.
• Act as a liaison between vecinos and internal teams to resolve issues efficiently.
• Ensure all communications comply with company standards, procedures, guidelines, and policies.
• Maintain accurate and up-to-date records in databases and tracking systems; submit reports to Team Lead as required.

Collection Support:

• Collaborate with the collection support group to meet annual collection targets.
• Facilitate communication between vecinos and the collection support group regarding bank loan application status.
• Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Positive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to impact homeowners' experiences by ensuring a smooth and positive journey. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money or any form to charge candidates just to process or consider their application. If you encounter such requests, please contact our office or visit our website.

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0

Customer Success Officer

Makati, National Capital Region ILLIMITADO, INC.

Posted today

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Job Description

Overall responsibility of perfect implementation of all client payroll rules

• Stay updated on changing DOLE rules and update software accordingly
• Runs payroll for clients
• Develop Excel backups for calculation
• Automate payroll on the HCMS for all current clients
• Handle data migration for existing and new clients
• Ensure successful onboarding and implementation of our HCMS for all clients
• Collaborate with internal teams and client-side teams to resolve roadblocks
• Define project plans and ensure timelines
• Interact with clients including site visits and maintain rapport
• Resolve client concerns post-implementation
• Promote client loyalty and understand client payroll rules for software deployment
• Highlight discrepancies and customization requests; cross-check with Excel calculations
• Provide ongoing client support
• Other duties as assigned

Qualifications

• At least 2 years experience as a Customer Success Officer in a SaaS company
• At least 2 years experience in software implementation
• At least 2 years experience in payroll calculations for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel skills
• Willing to travel for business trips
• Strong analytical and planning skills
• Good communication and presentation skills

Job Types : Full-time, Permanent

Benefits :

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Flexible shift

Supplemental Pay:

• 13th month salary
• Overtime pay

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1

Customer Success Executive

Taguig, National Capital Region Infobip

Posted today

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Job Description

Company Description

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We operate globally with offices and 60+ locations.

Job Description :

Client Success Managers bridge between us and customers, guiding customers through and from the sales process into the support phase. They form a direct relationship with customers and provide timely value propositions to help customers grow and stay engaged.

Objectives

• Own overall relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish a trusted advisor relationship to drive continued value
• Maintain customer success strategies and content with the help of the creative team
• Communicate with internal/external senior management to understand needs and maximize retention and growth
• Maintain customer success metrics

Responsibilities

• Advocate for the company and educate customers on how we meet their needs
• Onboard new customers with project-specific learning
• Follow up on renewals to reduce churn
• Build relationships between customers and the support team
• Be the voice of the customer to other departments

Qualifications :

Infobip seeks flexible go-getters; prior Client Success experience is preferred. Role requires strong communication and problem-solving skills.

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2

Customer Success Manager

1229 Makati City, National Capital Region iScale Solutions

Posted 446 days ago

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Job Description

Permanent

A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build Strong Customer Relationships: Cultivate enduring relationships with customers through regular communication and personalized interactions.

Resolve issues promptly by offering tailored solutions

Conduct Regular Customer Success Reporting: Perform monthly and annual reviews

Risk Management and Retention Strategies: Evaluate risk factors and implement measures to prevent dissatisfaction

Identify and Prioritize Service Enhancements: Based on feedback, trends, and analysis

Serve as liaison between customers and internal departments

Assist onboarding and coordinate customer onboarding

Proactive Management of Customer Success Activities

Business Development and Expansion within existing accounts

Collaborate with HR on employee referrals or workforce planning

Employee Engagement and Relations

Promote customer-centric culture and align with HR initiatives

Facilitate employee relations as needed

Requirements :

• Knowledge of customer service practices
• Technical aptitude and ability to learn software quickly
• Experience with CRM tools
• Excellent verbal and written communication
• Strong interpersonal skills
• Ability to build rapport internally and with customers

Benefits :

• HMO on day 1 (with dependents upon regularization)

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3

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

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Job Description

Permanent

This is a remote position.

Position Overview : As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will maintain and enhance relationships between students, GetmyCourse, and partner RTOs. You will handle service recovery callouts, escalation calls, coordinate certificate releases, and ensure accurate student allocations.

Key Responsibilities :

• Handle escalated customer issues to achieve satisfactory resolutions
• Conduct service recovery callouts
• Coordinate with RTOs for timely certificate releases
• Maintain records of escalations and resolutions
• Collaborate with operations to streamline processes
• Monitor cancellations and certificate releases
• Act as liaison between students, RTOs, and internal departments

KPIs :

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications :

• Proven client-facing experience
• Attention to detail and ability to manage multiple priorities
• Strong interpersonal and communication skills
• Problem-solving mindset
• Team player and independent when needed

Benefits :

• Work from home permanently + AU morning shift
• Incentives and travel opportunities
• Health insurance after 1 year

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4

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