HR Benefits Administration

Overview

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an HR Benefits Administrator who will be responsible for administering employee benefits programs, ensuring compliance with regulations, and providing support to employees regarding their benefits inquiries. You will play a critical role in managing benefits enrollment, processing changes, and coordinating with benefit vendors to ensure smooth operations. The ideal candidate will possess strong organizational skills, attention to detail, and a deep understanding of employee benefits programs and regulations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Administer employee benefits programs, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, retirement plans, and other employee benefits.
• Process new enrollments, changes, and terminations in benefit plans accurately and in a timely manner.
• Communicate benefit options, changes, and updates to employees through various channels, including meetings, email communications, and online portals.
• Provide guidance and assistance to employees regarding benefit options, eligibility criteria, coverage details, and enrollment procedures.
• Coordinate annual open enrollment processes, including preparing communication materials, conducting enrollment meetings, and assisting employees with benefit selections.
• Manage the enrollment process for new hires, including eligibility verification, enrollment forms distribution, and enrollment system updates.
• Serve as the primary point of contact for benefit vendors, brokers, and third-party administrators.
• Collaborate with benefit providers to resolve issues, facilitate claims processing, and ensure compliance with service level agreements.
• Ensure compliance with federal, state, and local regulations governing employee benefits programs, including ERISA, ACA, HIPAA, and COBRA.
• Prepare and distribute required benefit notices, disclosures, and reports to employees and regulatory agencies as necessary.
• Maintain accurate and up-to-date employee benefits records, including enrollment data, coverage elections, beneficiary designations, and premium deductions.
• Generate reports and analyze data to monitor benefit utilization, costs, and trends.
• Assist in the development and implementation of benefit policies, procedures, and guidelines.
• Document benefit processes, workflows, and standard operating procedures to ensure consistency and compliance.
• Provide responsive and customer-focused support to employees regarding benefit inquiries, claims issues, and coverage questions.
• Conduct employee education sessions and workshops to promote awareness of available benefits and encourage participation.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 2+ years experience in benefits administration, HR operations, or related roles.
• Thorough understanding of employee benefits programs, regulations, and compliance requirements.
• Proficiency in benefits administration software, HRIS systems, and Microsoft Office Suite.
• Strong analytical skills and attention to detail, with the ability to interpret and analyze benefit data.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees, vendors, and internal stakeholders.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of industry best practices and emerging trends in employee benefits administration.

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent (Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage)
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and recognition initiatives
• Plus, more in-office rewards, raffles, recognition gifts, and treats

For context, MCI helps customers take on their CX and DX challenges, providing technology-enabled business services and staffing solutions. The company has multiple brands and operates in several regions.

The purpose of the above job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise the job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.