Benefits Coordinator

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Benefits Coordinator who will be responsible for managing the administration and compliance of Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for employees. Your role will involve ensuring accurate enrollment, deductions, and remittances related to CPP and EI contributions. You will serve as a resource for employees regarding CPP and EI benefits, providing guidance and support on eligibility, coverage, and claims processes. Position Responsibilities Administer Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for eligible employees, ensuring compliance with government regulations and company policies. Coordinate the enrollment process for CPP and EI benefits, including new hires, terminations, and changes in employment status. Calculate and deduct CPP and EI contributions from employee wages in accordance with statutory rates and income thresholds. Ensure accurate remittance of CPP and EI contributions to relevant government agencies within prescribed deadlines. Stay informed about updates and changes to CPP and EI regulations, guidelines, and reporting requirements. Prepare and submit required reports, filings, and documentation related to CPP and EI benefits to government authorities. Serve as a point of contact for employees regarding CPP and EI benefits, providing information, guidance, and assistance on eligibility criteria, coverage details, and claims processes. Address employee inquiries and resolve issues related to CPP and EI benefits in a timely and professional manner. Maintain accurate and up-to-date records of CPP and EI contributions, deductions, and payments. Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews. Collaborate with HR, payroll, and benefits teams to ensure seamless integration of CPP and EI benefits with other employee benefits programs. Participate in benefits-related projects, initiatives, and system enhancements as needed. Conduct training sessions and workshops for employees on CPP and EI benefits, explaining eligibility criteria, contribution rates, and entitlements. Communicate updates, changes, and important information related to CPP and EI benefits to employees through various channels. Candidate Qualifications Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred. Proven experience in benefits administration, payroll processing, or related roles, with specific knowledge of Canada Pension Plan (CPP) and Employment Insurance (EI) regulations and processes. Familiarity with relevant federal and provincial laws, regulations, and reporting requirements governing CPP and EI benefits. Strong analytical skills and attention to detail, with the ability to accurately calculate deductions and reconcile contributions. Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to employees at all levels. Proficiency in payroll and HRIS systems, as well as Microsoft Office Suite. Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment. Commitment to maintaining confidentiality and handling sensitive employee information with discretion. Compensation Details At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI HMO Coverage plus a dependent. Dental Coverage. Free meal during training. Career growth and learning. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection, fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off-site events. Sharpen your social skills while meeting awesome people and making new friends. Plus, more in-office rewards, raffles, recognition gifts, and treats Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Equal Opportunity Employer MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr