Agent, Fraud Specialist

Join a Team That’s Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As an Agent, Fraud Specialist, you will interact with potential borrowers to provide clear guidance throughout the document requirements process, answer questions regarding income verification and timelines, all while safeguarding the customer's identity. You will support the customer from the start to the completion of the verification process.

What You'll Do:

• Analyze loan applications for fraud in a production environment.
• Conduct investigative/intelligence analysis of collected information derived from varying sources such as database records/KYC documentation, external search engines, and open-source websites.
• Contact clients via phone and/or email to validate transaction activity.
• Utilize new/existing theft and fraud tools to effectively address potential risk or fraud.
• Achieve daily/weekly/monthly production goals while maintaining quality standards.
• Provide exceptional customer service for customers via verbal and written communication.
• Escalate and present efficiency gain and process improvement ideas to management.
• Actively contribute to enhancing and maintaining existing fraud processes.
• Complete additional tasks as assigned by management.
• Champion company core values and other company programs.
• Other duties as assigned.

What We're Looking For:

Experience:

• 1+ years’ experience in the financial services industry (credit cards, banking) required.
• Experience as a Fraud Specialist: Previous experience in risk management, fraud prevention, or security operations is preferred but not required.

Education:

• For SHS Graduate - must have a minimum of 1 year of BPO experience handling internal accounts.
• For 2nd-Year College Undergraduates or Degree Holders - no previous experience required.

Skills & Attributes:

• Strong Analytical Skills: You’re able to analyze complex data and identify trends or issues.
• Detail-Oriented: You are meticulous in detecting discrepancies or potential threats.
• Problem-Solving Mindset: You can think critically and resolve issues efficiently under pressure.
• Tech-Savvy: Comfortable using risk management tools, data analysis software, and reporting platforms.
• Knowledge of Compliance Standards: Familiarity with industry regulations and best practices around risk management and fraud prevention.
• Strong Communication Skills: Able to communicate complex risk-related information clearly and effectively to both internal teams and external partners.
• Adaptability: Able to adjust quickly to changing processes, tools, and new challenges in the risk management field.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives