Fraud Operations Team Lead

7 days ago


Manila, Philippines Monee Full time

Fraud Operations Team Lead - Fraud Operations, SeaBank Monee Manila, National Capital Region, Philippines Responsibilities Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts. Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards. Prepare Fraud Investigation Reports. Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or criminal case is filed and testify on fraud cases in civil or criminal proceedings on behalf of the bank. Perform complex and deep dive analysis of dispute and other fraud related cases. Take on ad hoc projects or assignments related to Fraud Operations. Qualifications Bachelor's Degree / 4-Year Course Graduate At least 3-6 years of work experience in Fraud Investigations or Dispute and Chargeback At least 2-4 years of work experience supervising or managing junior team members Preferably has experience in Fraud Management for Digital Banking or Internet Banking and Cards Disputes and Chargeback Must have good time management skills to handle BAU and strategic projects Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr



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