Fraud Operations Team Lead

1 day ago


Manila, Philippines Monee Full time
Fraud Operations Team Lead - Fraud Operations, SeaBank

Monee Manila, National Capital Region, Philippines

Responsibilities
  • Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts.
  • Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards.
  • Prepare Fraud Investigation Reports.
  • Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or criminal case is filed and testify on fraud cases in civil or criminal proceedings on behalf of the bank.
  • Perform complex and deep dive analysis of dispute and other fraud related cases.
  • Take on ad hoc projects or assignments related to Fraud Operations.
Qualifications
  • Bachelor's Degree / 4-Year Course Graduate
  • At least 3-6 years of work experience in Fraud Investigations or Dispute and Chargeback
  • At least 2-4 years of work experience supervising or managing junior team members
  • Preferably has experience in Fraud Management for Digital Banking or Internet Banking and Cards Disputes and Chargeback
  • Must have good time management skills to handle BAU and strategic projects
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
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