Ortigas | Fraud Investigation Analyst

2 days ago

Manila, National Capital Region, Philippines TaskUs Full time ₱216,000 - ₱360,000 per year

TaskUs Ortigas | Fraud Investigation Analyst

Earn up to Php 30,000 Salary Package

As a first line of defense, this agent position supports the client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns

.

Frontline agents triage, evaluate, and escalate system-generat

ed

monitoring alerts from downloadable reports to the client team for further consideration, using their experience and qualifications detailed bel

ow.

This individual should be able to review various alerts for a multitude of "programs" and apply critical thinking skills to make informed decis

ions

related to alert escalation. In addition to client-provided criteria, agents must be familiar with basic research techniques using publicly available and proprietary data holdings as part of alert evalua

tion.

This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication s

kills.

Qualifi

cations

● 1-3 years experience supporting payments industry clients in topics, such as financi

al fraud

and anti-money laundering inves

tigations

● Ability to follow written procedures and apply critical thinking to resol

ve issues.

● Ability to improve written processes to improve overall team

performance

● Possess strong investigation skills, curious or inquisi

tive nature.

● Examine escalated alerts and conduct investigations to identify various ris

k typologies.

● Effectively communicates risk levels, recommendations, and seeks to resolv

e resolutions,

regardless

of complexity.

● Identify emerging trends and communicate feedback and guidance

to client team.

● Provide regular updates on inves

tigation metrics.

● Must be adaptable and flexible, demonstrating abilities to work with proce

ss and

information

changes

● Ability to read financial transaction logs and communicate a

narrative of events.

● Savvy with research tools and techniques for publicly available and

proprietary datasets.

Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fri

days. Bring 2 valid ID's

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