Fraud Operations Specialist

1 week ago

Manila, Philippines Monee Full time

Overview Location: Monee Manila, National Capital Region, Philippines Fraud Operations Specialist - ShopeePay at Monee Responsibilities Identifies potential fraudulent transactions, validating suspicious transactions and/or requests Conducts desk fraud investigation using different in-house tools and call-outs/interviews Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks. Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities. Examines and evaluates fraud detection parameters, incidents, and procedures Ensures proper documentation of all fraud investigation findings in an orderly manner Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns Work on other ad hoc projects or tasks as assigned by its lead/s Job Description Identifies potential fraudulent transactions, validating suspicious transactions and/or requests Conducts desk fraud investigation using different in-house tools and call-outs/interviews Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks. Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities. Examines and evaluates fraud detection parameters, incidents, and procedures Ensures proper documentation of all fraud investigation findings in an orderly manner Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns Work on other ad hoc projects or tasks as assigned by its lead/s Requirements Bachelor's degree graduate; preferably business or statistics course graduate At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution. Quick to adapt in a fast-paced organization Willing to work in Ortigas, Mandaluyong City Seniority level Entry level Employment type Full-time Job function Finance and Sales #J-18808-Ljbffr

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