Specialist - Fraud, Collections, Retail & Card Services - Taguig

4 days ago

Manila, Philippines JPMorganChase Full time
Specialist - Fraud, Collections, Retail & Card Services - Taguig

Join to apply for the Specialist - Fraud, Collections, Retail & Card Services - Taguig role at JPMorganChase

Specialist - Fraud, Collections, Retail & Card Services - Taguig

Join to apply for the Specialist - Fraud, Collections, Retail & Card Services - Taguig role at JPMorganChase

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Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Call Center Customer Service Specialist within Fraud, Collections, Retail & Card Services at Chase, you will deliver exceptional service to our customers by efficiently addressing their inquiries and enhancing your skills in customer interaction and problem-solving. You will play a crucial role in handling customer transactions, including fraud investigations, collections, payments, loans, and more, providing you with a diverse and dynamic work experience.
Job Responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures
Required Qualifications, Capabilities, And Skills
  • Computer experience required, utilizing multiple computer applications in a Windows-based environment
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred Qualifications, Capabilities, And Skills
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing and Finance

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